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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,883 Reviews

5,883 Reviews of Family Hyundai - Service Center

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March 11, 2023

Scheduled my oil change. was pleasantly surprised when I was told they had a fix for the theft problem and they could also get that done too More

by DANABILL13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
Mar 13, 2023 -

Family Hyundai responded

Thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

March 10, 2023

I had an excellent and efficient service when I brought my car in for service with Kenneth Begeske. More

by cak101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth Begeske
Mar 13, 2023 -

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

March 10, 2023

It was hard to find your way around inside the shop. I received a text telling me I had refused suggested services, when no one had spoke to me about them. They called me and told me I missed my appoi More

by Dawns13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No idea, not personable
Mar 16, 2023 -

Family Hyundai responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

March 10, 2023

Mike majors was excellent in helping me resolve the issue with my vehicle. He was very friendly and assured me my car would be fixed and it was! He was patient and very helpful which is much appreciated from More

by axm769
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2023 -

Family Hyundai responded

Thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad Mike and the team were able to help, and we hope to see you again!

March 10, 2023

They are fair, customer oriented and do good repairs. Ken, Crystal and Tom very courteous and polite. Gabriel and Frank drivers very courteous. More

by LYDIAIMANII790
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Crystal Colin , Tom Salin
Mar 13, 2023 -

Family Hyundai responded

Thank you, Lydia! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

March 10, 2023

I love they customer service. . very polite... nice dealership.. this dealership has the best service More

by KEVINDELANY35.69
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colin Simmons
Mar 13, 2023 -

Family Hyundai responded

Thank you, Kevin. We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 10, 2023

Amazing customer service. Colin and Parker both addressed my service needs in a timely manner. More

by ehrhartconstruction
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Graham Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Parker Watson
Mar 13, 2023 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

March 10, 2023

I brought my car in for a engine diagnosis. Everything the tech took apart for the diagnosis, he didn't put it back together right. My car came.into Family Hyundai without a check engine light More

by Dano1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
TJ Schmitt
3.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
Mar 16, 2023 -

Family Hyundai responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

March 10, 2023

We were promised by the GM and our Sales contact the scratches on the car that were there when we purchased the car would be taken care of by the body shop? It took 3 appointments and driving a total of More

by amandalbutz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Kratschmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
Mar 16, 2023 -

Family Hyundai responded

We're sorry that you didn't have a completely satisfying experience, Amanda. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

March 09, 2023

The man who took my details for my car was fantastic. ..very nice and polite. He had added a note to check a problem out that I had and after car was done it explained what they found.. plus he went over More

by smitchell0613
Recommend Dealer
Yes
Employees Worked With
Kenneth Begeske
Mar 09, 2023 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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