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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,819 Reviews
Call Service Center (708) 444-7100

5,819 Reviews of Family Hyundai - Service Center

Sort by
February 08, 2023

The staff was very kind , knowledgeable,helpful,timely in checking me in and gave my car a nice wash. More

by msvh400
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 08, 2023 -

Family Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

February 08, 2023

Everyone is very friendly. But an hour and 15 minutes for an oil change is really long to wait. More

by MSCHRISTINEGARCIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
4.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
4.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
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Feb 08, 2023 -

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai, and we apologize for the long wait. Thank you for bringing it to our attention! We appreciate your business and hope to see you again soon.

February 07, 2023

Not completely satisfied this time, should not have had to pay for the tow this time More

by rdarby814
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
Report | Print
Feb 07, 2023 -

Family Hyundai responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

February 06, 2023

They took care of my car in a timely manner. Thank you all Family Hyundai. More

by LAMARCAJOE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 06, 2023 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

February 06, 2023

Great service! Very friendly and not pushy. Helped me find the right car. I had my mind set in a different Hyundai, but they heloed me figure out what was right for More

by JGINTILAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Ross
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : PJ .... he's awesome!, Joe Panici
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Feb 06, 2023 -

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Congratulations on your new vehicle! we look forward to working with you again!

February 06, 2023

Did a great job even washed the car and found a recall I wasn’t aware of More

by stlas690
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Report | Print
Feb 07, 2023 -

Family Hyundai responded

Thanks for sharing your experience with Family Hyundai. Tom and our team appreciate your business and hope to see you again soon!

February 06, 2023

Fast, friendly professional service , completed in a timely manner. The car wash and vacuum is very nice. More

by DENIS.TUCKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Report | Print
Feb 07, 2023 -

Family Hyundai responded

Denis, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Tom and our team, and we look forward to working with you again.

February 05, 2023

Keep ordering the wrong part and wasting my time by going there multiple weeks. They called me after I dropped off my car that I missed and then they don’t answer my call or texts after. More

by Jake
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Majors
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 08, 2023 -

Family Hyundai responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, Jake, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

February 05, 2023

First time here, very nice, didn’t try to sell me extra service, on time! More

by kerryman50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not know
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Feb 05, 2023 -

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

February 04, 2023

Waited 1 hour and 42 minutes to get my oil change done, which didn’t include a car wash because the temperature was too cold More

by kjkrout
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No one introduces themself
Report | Print
Feb 08, 2023 -

Family Hyundai responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

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