Family Hyundai - Service Center

ROSBRN responded

Reviews Profile & Settings Family Hyundai Feb 19, 2025 ROSBRN Matt was inconsistent in his communication. He would say he will get back and says would go by through each interaction. Matt told me when he was told what was wrong with my car That the solution was found and it would cost approx: $600. Once they tried it he said the Engine was found to be no good and they would reach out to Hyundai for yet another 2nd Engine replacement. The next time I heard from Hyundai it was a Salesperson. Meanwhile I had to rent a vehicle which this further indebted me and ultimately had to pay to get my vehicle from Hyundai as well as Towed back to my home where it now is parked. I am ultimately disappointed in my Hyundai experience SEND RESPONSE Employees Worked With MATT Reason for Visit Service Service Price Transparency Workmanship Service Time Service Communication Recommended No DELETE REVIEWEDIT REVIEW Family Hyundai Feb 19, 2025 ROSBRN Matt was inconsistent in his communication. He would say he will get back and correction here:(Days) would go by through each interaction. Matt told me when he was told what was wrong with my car That the solution was found and it would cost approx: $600. Once they tried it he said the Engine was found to be no good and they would reach out to Hyundai for yet another 2nd Engine replacement. The next time I heard from Hyundai it was a Salesperson. Meanwhile I had to rent a vehicle which this further indebted me and ultimately had to pay to get my vehicle from Hyundai as well as Towed back to my home where it now is parked. I am ultimately disappointed in my Hyundai experience

Family Hyundai responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

Family Hyundai responded

Thank you for taking the time to leave us a five-star rating. Thank you for choosing Family Hyundai. We appreciate your business and hope to see you again soon.

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Colin and Brian met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

Family Hyundai responded

Thank you, Peter, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

Family Hyundai responded

Thank you, Sue! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Colin met your expectations. Thank you again for choosing Family Hyundai. We look forward to having you as one of our valued customers for many more years to come!

Family Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Mike met your expectations. Thank you again for choosing Family Hyundai. We look forward to having you as one of our valued customers for many more years to come!

Family Hyundai responded

Thank you, Candy, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

Family Hyundai responded

Thank you so much for your excellent review, Natalie! We are so glad that Colin had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

natalierush1970 responded

😁😁😁

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. Jo Ana and our team appreciate your business and hope to see you again soon!