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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,826 Reviews

5,826 Reviews of Family Hyundai - Service Center

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December 01, 2022

It's very nice to see the leadership of the employees and the service is excellent 👍 More

by danielfleming1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2022 -

Family Hyundai responded

Thank you so much for your kind words, Daniel, and for taking the time to leave us this wonderful feedback!

December 01, 2022

Very professional, friendly. Bryan kept me up to date as ti what was needed. Thanks. More

by LINDABARBEE19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Schultz
Dec 01, 2022 -

Family Hyundai responded

Thank you for your business and this review, Linda. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Dec 01, 2022 -

LINDABARBEE19 responded

Family Hyundai is the best!!

December 01, 2022

Great service! !! Professional, yet friendly care, completed in a timely manner! My car was finished when promised! Will definitely keep coming. More

by LOU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Graham Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2022 -

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 01, 2022

Went 4 days with no response to scheduling an oil change, when finally reaching the service department earliest appointment for the oil change was over a month later. More

by Jmcpacking
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Colin Simmons
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2022 -

Family Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

December 01, 2022

Great service and prompt attention to detail! Work completed in a timely, professional and friendly manner! More

by LOU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Graham Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2022 -

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

December 01, 2022

Colin is super helpful and does his best to provide prompt appointments and complete service. More

by cie21alford1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Holder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2022 -

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Colin and our team here at Family Hyundai.

November 30, 2022

I've made multiple purchases from family hyuandai and they have never failed to deliver truthfully I would get a good deal no matter where I purchased because I do my homework BUT ITS THE SERVICE DEPT th More

by Black Knight
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Graham Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Ross
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Larry Edwards, Tom Salin, Eric Kratschmer
Dec 01, 2022 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Dec 02, 2022 -

Black Knight responded

Its very easy to speak the truth

November 30, 2022

Bryan was courteous and fast with getting me checked in for my srvice appointment. He made sure everything was taken care of accordingly. More

by MM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan
Nov 30, 2022 -

Family Hyundai responded

It's great to hear that you had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

November 29, 2022

I had an engine issue and they got it replaced as soon as they could. Tom was very informative throughout the whole process. More

by Andersonsara55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Graham Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
Nov 30, 2022 -

Family Hyundai responded

Thank you so much for your kind words for Tom, and for taking the time to leave us this wonderful feedback!

November 29, 2022

My car was at the dealership under insurance claim awaiting parts since August 10. Once the part arrived and car was completed mid october I was called to pick up the vehicle. The first called I recei More

by Lrodgers9
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Tom Salin
Nov 29, 2022 -

Lrodgers9 responded

My car was at the dealership under insurance claim awaiting parts since August 10. Once the part arrived and car was completed mid october I was called to pick up the vehicle. The first called I received from Tom. I informed him I was out of town. He texted and called my alternate number after the call. When I arrived at the dealership the remote didn't work. Tom told me to stop by at another time to have the Remotes paired. When I walked to the car after finding myself it wouldnt start. The battery was dead. He stated it could be from sitting so long after being ready. 3 days. He said someone could jump the car I asked could he text the battery and he stated I would need to leave the car. The car was there for 3 months what another day. Oh because they didn't. Have room. He called and stated I need to replace the battery out of pocket. He called back and stated the wiring need to be replaced and call the insurance company. I called and they started he would only need to submit a form. When I picked up my car the low tire pressure light was on, the oil light was on. The experience was a complete nightmare. My car was stolen and needs parts I took pictures of the inside which had 2 portable air pumps. Neither was present

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