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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,870 Reviews
Call Service Center (708) 444-7100

5,870 Reviews of Family Hyundai - Service Center

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December 10, 2022

Overall pleased with the level of service. However, it is very challenging scheduling any of the recommended service. More

by TSHOUSTON1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky Gushi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 12, 2022 -

Family Hyundai responded

Thanks for sharing your thoughts about your service experience with Family Hyundai. Ricky and our team appreciate your business and hope to see you again soon!

December 10, 2022

My car's engine light was on and Happy Hyundai turned me away due to heavy workload. So I had to tow my vehicle to Family for service. They got me in and out in no time. I can't thank them enough for the sw More

by Kimberlyk1979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 12, 2022 -

Family Hyundai responded

Kimberly, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

December 10, 2022

First check -up on new Tucson—great service -brought me to and from work while they did the oil change! More

by JAVALUVINKIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 12, 2022 -

Family Hyundai responded

Thank you for your business and this service review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 09, 2022

I am getting good use out of my tire protection plan. Free tires when I damage any of them. More

by kkrivick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 12, 2022 -

Family Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

December 09, 2022

Thank you Colin. I had a great experience. Because days were needed to get parts for my 2009 Tucson, he was able to keep me rolling. More

by JOHNSON7531
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 12, 2022 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Colin met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

December 09, 2022

Everyone was helpful and pleasant. Only took an hour for my oil chande. Waiting room was clean and welcoming. More

by SNURB42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not good with remembering name. But the young ladies that talked to me was very helpful and understanding
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Dec 12, 2022 -

Family Hyundai responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

December 08, 2022

Easy access, clean well kept facility. , set V Ice Performed in a timely manner. Well informed customer service. More

by KONIDARIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Kratschmer
Report | Print
Dec 08, 2022 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

December 08, 2022

The person who assisted me was not as professional as I expected! She didn’t take the time to explain and answer my questions. She brushed off my questions. More

by SOCORROCASTRO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I was assisted by a female not listed above
Report | Print
Dec 11, 2022 -

Family Hyundai responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

December 08, 2022

The dealership is always punctual about their service. They make their customers feel at home, More

by PEGGYSIMS10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Ghouleh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
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Dec 08, 2022 -

Family Hyundai responded

It has been a pleasure serving you, Peggy. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

December 08, 2022

A great experience overall. From consideration to purchase. Always given complete care and every step made as easy as possible. More

by Freeze107329634
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crissy, Tom Salin
Report | Print
Dec 08, 2022 -

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

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