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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,828 Reviews
Call Service Center (708) 444-7100

5,828 Reviews of Family Hyundai - Service Center

Sort by
October 31, 2022

On time with the scheduled appointment. Very organized place to have this service, very recommendable to others. More

by M.MADRIAGA
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Report | Print
Oct 31, 2022 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

October 31, 2022

Knowledgeable service tech. Polite and efficient handling of conversations. The waiting are and washrooms were well maintained m. More

by KONIDARIS
Recommend Dealer
Yes
Employees Worked With
Austin Osabuohien
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Nov 01, 2022 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

October 31, 2022

Came in to take care of recall and oil change which I scheduled months in advance only to be told they didn't have the parts. A simple email or phone call could have fixed this, and then I could have com More

by K.ALI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Kratschmer
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 03, 2022 -

Family Hyundai responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

October 30, 2022

As always service was great took a little longer than usual but it was fine. More

by sweetlady45me11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2022 -

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

October 30, 2022

The customer service I've received from this business has been great so far. Job was done quick and efficient. More

by joseac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Report | Print
Oct 30, 2022 -

Family Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

October 30, 2022

Salesman told me free oil changes for first 36,000 miles—not so. Additionally told me oil change was every 10,000 miles-not so More

by kjkrout
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Kratschmer
Report | Print
Oct 30, 2022 -

Family Hyundai responded

Thank you for your review. We’re sorry your visit didn’t go as planned, and we’d like to address these issues with our team. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

October 30, 2022

Lack of communication, lack of accountability, very poor customer service, management doesn't follow through, can NOT reach service/maintenance via phone call. More

by Alex S.
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Michael Kratschmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 02, 2022 -

Family Hyundai responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, Alex, and hopefully, we can get to the bottom of this.

Nov 11, 2022 -

Alex S. responded

Yes, if you could contact me that would be encouraged. I was supposed to get a call from the manager, Michael Kratschmer, but he never reached out to me. I left my information for him the day this happened so we could talk about this situation but he never called.

October 29, 2022

All work requested was Completed on time. Check in and check out as a smoothl More

by MOISOM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George "Skip" Hasenjaeger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2022 -

Family Hyundai responded

Thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

October 29, 2022

The service person was kind and very helpful. He texted me about the service regarding my vehicle. More

by SMITHROLISHA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2022 -

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 29, 2022

Everyone is very friendly and helpful. I like the fact that I can drop off in the am and then get a ride to work. More

by LAKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
Report | Print
Oct 30, 2022 -

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

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