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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,828 Reviews

5,828 Reviews of Family Hyundai - Service Center

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October 29, 2022

Very quick fix of my recall. They then washed my car but did not dry it off which caused water spots. Would have preferred to at least have it dried off. Other than that, a very More

by Kaisaflat2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Oct 30, 2022 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 28, 2022

I have leased cars with this dealer since 2016 and always they went out of their way to get me what I wanted More

by DIANNEDEKKER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Kratschmer
Oct 28, 2022 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

October 28, 2022

Service did not honor my coupon since it expired the day before. That day I received another coupon which was the exact same More

by EBASKE5252
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eric Kratschmer
Oct 31, 2022 -

Family Hyundai responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

October 28, 2022

They were quick and painless they did above and beyond what I Spectated Thank you Thank you! More

by PAULWASHINGTON26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t recall his name
Oct 28, 2022 -

Family Hyundai responded

Thank you for your very kind review, Paul. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

October 28, 2022

I had my 2022 Elantra in for recall and the passenger seat belt was not working correctly when I got the car back. I had to make another appointment to fix the problem and sat there for 2 hours. The prob More

by EBCDH13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
PJ Smith
Oct 31, 2022 -

Family Hyundai responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

October 28, 2022

Great experience! Very kind and engaging . I was very happy with my service. Another satisfied customer. More

by jasperpatterson27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal in service
Oct 28, 2022 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

October 28, 2022

Mike did a great job on getting my car in and scheduling my next appointment to insure my Palisade continues to run like new! More

by wenron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2022 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear Mike was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 28, 2022

Great work. Good fair pricing. Helpful staff. Close to home. But I do have trouble scheduling on line. Always have to call for appointments. Which is fine More

by MARVELMOM
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Oct 28, 2022 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 28, 2022

They need more help. Over six weeks to get an oil change.they need to enlarge the service area. More

by HAWK.1954
Friendliness
Recommend Dealer
No
Employees Worked With
Michael Kratschmer
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2022 -

Family Hyundai responded

We're sorry to hear about your experience and would love to see if there is something we can come up with to turn it around for you. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

October 28, 2022

Anything I need from a dealership is taken care of. Matt is great in Service. We just bought a new Palisade. We love it! More

by MBABOVAC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt, Eric Kratschmer
Oct 30, 2022 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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