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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,838 Reviews

5,838 Reviews of Family Hyundai - Service Center

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July 21, 2022

WAS TOLD CAR WOULD BE READY IN 1. 5 HR. WENT TO A BARBEQUE AT THE DEALERSHIP AND AT 1.5 HRS. THE SERVICE REP CAME OUT AND GAVE ME MY KEYS. VERY COMPETENT SERVICE. More

by jefflavette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
CRYSTAL DURAN
Jul 21, 2022 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

July 21, 2022

I was Able to Drive up and Jahia took care of me quickly. I didn't have a appt but they took my car and Diagnosed the problem and corrected it Quickly.Dropped off Saturday had it back Monday afternoon More

by duckworth26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jahia and Larry Edwards
Jul 21, 2022 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

July 21, 2022

Had a flat tire, called roadside assistance for tire change than brought car in to service. Very pleased with all around servive. More

by kmrozekrn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shahia
Jul 21, 2022 -

Family Hyundai responded

Thank you for choosing Family Hyundai, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

July 21, 2022

Very good service great customer service everything explained all the time customer always comes first More

by frankcandlish5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2022 -

Family Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

July 21, 2022

Excellent service on both cars! What else can I say. The service on both cars was excellent! More

by DCLKLINE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
Jul 21, 2022 -

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

July 21, 2022

Mike in service refused to address my concerns due to my employer claiming they have mistreated him in the past. I work here for a paycheck, and I my vehicle has nothing to do with my employer. He turned aw More

by nabdrabo23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bob Ross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2022 -

Family Hyundai responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

Jul 26, 2022 -

nabdrabo23 responded

If you would like to reach out to me I'll send my number privately

July 20, 2022

They really took care of me and helped me when I expressed certain concerns with my car. Great customer service all around. More

by Tianna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2022 -

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

July 20, 2022

The service was great yesterday they picked up my car brought it back the car looks awesome, Maverick and Al We’re awesome. More

by KEVINTURNBO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
George "Skip" Hasenjaeger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maverick
Jul 20, 2022 -

Family Hyundai responded

Thank you, Kevin! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

July 20, 2022

It may take a while to get an appointment, but they are always friendly and explain everything about the service they are performing on your vehicle More

by chilibird1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Kratschmer
Jul 20, 2022 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Family Hyundai. Please don't hesitate to reach out if you need anything else.

July 20, 2022

I have been going here since 2007. I cannot imagine going anywhere else. Colin, Tom, and Mike are always friendly and consistent in the department. More

by KLH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2022 -

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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