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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,826 Reviews

5,826 Reviews of Family Hyundai - Service Center

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June 01, 2022

Above and Beyond what the warranty issue and I was even the second owner of the car. Can't speak highly enough for the service. It took a while and shipping is crazy right now. They did everything they cou More

by FC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2022 -

Family Hyundai responded

We are very happy to hear Mike provided you with such a positive service experience! We sincerely value your business and look forward to your next visit.

June 01, 2022

Ricky is a great salesman. Love that it was no high pressure like the last time I was there and bought a car. Plus I love the Tucson More

by DEE.DIGIACOMOO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2022 -

Family Hyundai responded

Dee, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Ricky and our team, and we look forward to working with you again.

June 01, 2022

Excellent service, convenient knowledgeable. I am always notified of appointments and services in need of. More

by CINLAP4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Jun 02, 2022 -

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Family Hyundai!

May 31, 2022

TJ the Service Director, is absolutely amazing! Takes the time to listen and promptly work on the issue at hand. Kept us in the loop during the whole time our car was being serviced, and assured we More

by theramosfam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2022 -

Family Hyundai responded

Thank you for choosing Family Hyundai, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

May 30, 2022

The service center does a poor job of communication, and wants you to pay for everything even when you have a protection plan. it’s just a way to get out of unnecessary money. More

by TAYLORNEWSOM3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian
Jun 03, 2022 -

Family Hyundai responded

Taylor, Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

Jun 03, 2022 -

TAYLORNEWSOM3 responded

taylornewsom3@gmail.com

May 29, 2022

Very good service as always. I needed a lot of work done and a driver took me to and picked me up from the mall so I did not have to wait at the dealership. More

by Paulbrackman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
May 31, 2022 -

Family Hyundai responded

Paul, Thank you for your very kind review. Tom and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

May 29, 2022

I did not have an appointment. He told me I could be there all day. I was okay with that. An hour later my oil change was complete. Everyone was nice and accommodating. I enjoy co More

by bediako1922
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure of name
May 31, 2022 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

May 29, 2022

Always great service and pleasant people in the dealership. I wouldn't take my car anywhere els6. More

by JOHN_PUTZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
May 31, 2022 -

Family Hyundai responded

John, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 28, 2022

Colin and Matt have been very helpful each time I need to bring in my car for service. They fully explain the repair and are very courteous. . More

by LSHERMAN53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt in service dept
May 31, 2022 -

Family Hyundai responded

We appreciate your business, Colin, Matt, and our team looks forward to serving you again soon!

May 28, 2022

Mike Major always treats me well and keeps me informed as to when any specific service is required sooner rather than later. More

by HankM
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2022 -

Family Hyundai responded

Thank you for your very kind review, Hank. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Mike and our team here at Family Hyundai.

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