Family Hyundai - Service Center

VERY NICE AND PLEASANT PEOPLE TOO DEAL WITH, VERY WELL TRAIN THIS IS THE PLACE TO COME TRAIN THIS IS THE PLACE TO COME More

I will never step foot in this dealership again. I have never encountered such unprofessionalism and downright dishonesty in an establishment. Michael and Matt were the two men who provided terrible I have never encountered such unprofessionalism and downright dishonesty in an establishment. Michael and Matt were the two men who provided terrible customer service. They both lied and I do not feel safe in the vehicle after they said there was nothing wrong with my car. I will be taking it to another dealership to check because the car wouldn’t go above 30, lurched 3 times and the check engine light came on. I have 3 children and will not let them get into the car because I am afraid that it is unsafe. I told Matt the first day I was going to have to get a rental car and asked how long I needed to rent it for. He said “A day or two.” They had my car EIGHT DAYS then said there was nothing wrong with it and stuck me with over a thousand dollar rental bill. I was told on a Thursday that my car was going on the rack and I would be contacted within an hour. He never called back and had the car 5 more days after that. I called everyday to check on the car and tell them I had a rental car. No one called me one single time. I honestly feel that they kept the car longer and didn’t find anything wrong with it just to stick me with a high rental bill. More

This is the most professional team I've worked with in a long time. They are super communicative and efficient processes that are not overwhelming, frustrating, or stressful! Great job! long time. They are super communicative and efficient processes that are not overwhelming, frustrating, or stressful! Great job! More

The service department was friendly and very helpful. They did a great job of not having me out of a vehicle to long They did a great job of not having me out of a vehicle to long More

It took 48 hours for service to return my phone call. Then I was told there was a 2 month wait for service. When I said “Just for an initial oil change?”, he said if I could drop it off and come back for Then I was told there was a 2 month wait for service. When I said “Just for an initial oil change?”, he said if I could drop it off and come back for it when it was ready I could just bring the car over. When I took the car in the service was very good and the car was ready a lot sooner than I expected. More

Pleasant, professional, prompt. Above service expected from other dealers. Would gladly recommend to family and friends. Service agent Colin’s is an asset to the dealership. Above service expected from other dealers. Would gladly recommend to family and friends. Service agent Colin’s is an asset to the dealership. More

Friendly and knowledgeable advisers. But especially crystal duran. She always makes me feel like i am the most important customer and i matter But especially crystal duran. She always makes me feel like i am the most important customer and i matter More

Great service good customer service skills they are friendly got the job done thank you for the great service friendly got the job done thank you for the great service More

I was VERY displeased with the service I received! There was a HUGE misunderstanding regarding work to be completed on my vehicle. The service manager Eric was VERY RUDE and DISRESPECTFUL to me! I WO There was a HUGE misunderstanding regarding work to be completed on my vehicle. The service manager Eric was VERY RUDE and DISRESPECTFUL to me! I WOULD NEVER RECOMMEND ANYONE FOR SERVICE AT THIS DEALERSHIP‼️ More

I’ve been having my car serviced at Family Hyundai for years and always have been treated in a very courteous and professional manner. Thanks for the service. years and always have been treated in a very courteous and professional manner. Thanks for the service. More