Family Hyundai - Service Center

Service at Family Hyundai is always great. Everyone professional. My experience has always been positive. Everyone professional. My experience has always been positive. More

Service personnel useless to handle big issues like engine warranties. Total failure in managing this type of claims, unable to communicate with customers in a timely manner if any additional documents engine warranties. Total failure in managing this type of claims, unable to communicate with customers in a timely manner if any additional documents are required by the manufacturer which in many cases (mine for instance) resulted in the claim being denied. That’s exactly what happened to me when I took my 2017 Tucson with 95000 miles to the service department and I was told I need a new engine, unfortunately the claim was denied for Negligence because I didn’t maintained the car from 60-90 0000 miles. The reason I didn’t service the car in the dealer from this mileage but I had the receipts of all these oil changes in the glove compartment of the Tucson but Mike the service manager never communicated this requirement with me and he told the person Hyundai claim processor that I didn’t have this documents resulting in the claim been denied. I talked and talked to Hyundai to reverse the claim but they told me once a final determination is reach they cannot reverse it. This is my story… More

I always appreciate the friendliness of the staff, and their willingness to answer questions about service options. their willingness to answer questions about service options. More

The staff are knowledgeable, friendly and fair. They do excellent work and I recommend them highly. They do excellent work and I recommend them highly. More

Family Hyundai has excellent customer service. I’ve been going back to get oil changes since I’ve owed my car and they always greet you immediately and ask if you need a ride home or want to wait I’ve been going back to get oil changes since I’ve owed my car and they always greet you immediately and ask if you need a ride home or want to wait. I suggest making an appointment so you’re in the queue. I love my car and the customer service at Family Hyundai. More

Brought the car in for a cel and they didn’t even open the hood to find the real issue. Just read the codes which I provided them and then charged me a diagnosis fee. the hood to find the real issue. Just read the codes which I provided them and then charged me a diagnosis fee. More

This dealership is friendly, professional and willing to help provide all parts and services that are needed for your vehicle. I love the service also because they are quick regarding my wait time. Big thu help provide all parts and services that are needed for your vehicle. I love the service also because they are quick regarding my wait time. Big thumbs up! More

Great and attentive service. Made sure to address all of our concerns about our car. Made sure to address all of our concerns about our car. More

Helped me with the issue of my brand new car. No problems, contacted me immediately and explained what was wrong. No problems, contacted me immediately and explained what was wrong. More

Great customer service at Family ! Very well taken care of. Car was repaired promptly and correctly. Thank you. Fantastic service department Very well taken care of. Car was repaired promptly and correctly. Thank you. Fantastic service department More