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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,837 Reviews

5,837 Reviews of Family Hyundai - Service Center

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October 09, 2021

After 3 weeks I called and I was told sternly by Colin that he would call when the part came in. 3 weeks later I called again and was told the part was in. They got me in immediately and the work was done More

by MCHMELAR21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Colin Simmons
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2021 -

Family Hyundai responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. We will share your comments with the team to try and make sure the same thing doesn't continue to happen.

October 08, 2021

The service team was excellent in diagnosing my car's problem and getting it taken care of. More

by joewachel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Kratschmer
Oct 09, 2021 -

Family Hyundai responded

Thank you, Joe, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

October 08, 2021

Quick and friendly service. Was contacted when the car Quick and friendly service. Was contacted when the car was ready, Was very satisfied with this service. More

by BARBOURED
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt
Oct 09, 2021 -

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

October 08, 2021

Great service just excessive wait times. Even with scheduled appointments. Plus we’re owed 1 free oil change and tire rotation from almost 2 years ago. More

by jcali
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Oct 09, 2021 -

Family Hyundai responded

Thank you so much for your honest feedback! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Family Hyundai. Please don't hesitate to reach out if you need anything else.

October 08, 2021

I had no appointment but Colin immediately took my information and took care of my car. When it was done he call me from the waiting room. Everything was done in a timely manner. I appreciate everyo More

by Inspecter1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2021 -

Family Hyundai responded

Thank you for the kind words for Colin and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

October 07, 2021

The service very nice can't get no better than that Jackie was very understanding More

by SSINNED1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie
Oct 09, 2021 -

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 06, 2021

Very quick in getting my vehicle repaired and back to me. Excellent turn around time. More

by racerx6661
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Oct 06, 2021 -

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 04, 2021

Helped me with my headlight It went out unexpectedly and Helped me with my headlight It went out unexpectedly and was worried that I might get pulled over. More

by JOI2CJOI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Schultz
Oct 04, 2021 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

October 02, 2021

Aldo did an outstanding job getting my car done for me in a quick manner, he always does quality work! More

by HENDERSONROBB
Recommend Dealer
Yes
Employees Worked With
It was a young lady that took care of me
Oct 03, 2021 -

Family Hyundai responded

Thank you for choosing Family Hyundai, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

October 02, 2021

I'm si use to driving in and being greeted by whomever right away. This time, I had to get out my car, walk up to the counter to be recognized. But to my surprise, Colin was there and smiled with his eyes More

by JMTNOW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2021 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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