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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,883 Reviews

5,883 Reviews of Family Hyundai - Service Center

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November 05, 2021

The gentleman that handled my car was wonderful. My car was in there care for more than 1 month. I was pleased with the work that was done however, when i came to pick up my car was very dirty. I pay 56. More

by CAROLSCOTT11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Majors
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2021 -

Family Hyundai responded

Carol, It's great to hear that Mike was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Family Hyundai!

November 05, 2021

Good pleasant customer service never a long wait while your car is being serviced customer service always check on during your wait More

by SHELIAECHOLS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
Nov 05, 2021 -

Family Hyundai responded

Sheila, Thank you for taking the time to share your thoughts on working with Michael and our team. We're glad to hear we delivered such a great experience!

November 04, 2021

I am rarely disappointed when I am at Family Hyundai, and my last visit was no exception. Mike, the service rep., processed me as soon as I arrived for my appointment. I was there for a routine oil change, More

by chrisdluhy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2021 -

Family Hyundai responded

Thank you for your very kind review, Chris. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

November 04, 2021

As always, I received great service at Family. Everyone at the dealership was not only professional, but friendly and helpful! More

by LOU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2021 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

November 04, 2021

Great staff that takes care of its customers Usually in Great staff that takes care of its customers Usually in and out in a timely manner More

by WE3KORNS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2021 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 02, 2021

Great customer service! Everyone in the service department were very professional and the waiting area was nice and clean! More

by jdebbie53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2021 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know!

October 30, 2021

I was lost as what to do about this situation. I spoke with Michael the service manager several times for around a month trying to get the Insurance Company to give us an estimate on the cost to replace t More

by MELVENIAPOWELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kratesmer
Nov 01, 2021 -

Family Hyundai responded

Thank you for the kind words for Michael and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

October 30, 2021

Had an appointment for an oil change and also needed to change the cabin filter and a software update. Work was done in a timely and cost effective way. More

by KLMFEME
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2021 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that Colin had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Family Hyundai. Please don't hesitate to reach out if you need anything else.

October 29, 2021

Bryan was great and had me out the door in half the scheduled time. Always better to be told a time longer than it takes. More

by Dan C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
BRYAN MATT
Nov 01, 2021 -

Family Hyundai responded

Dan, We are very happy to hear Bryan provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 29, 2021

Tremendous service as always – and prompt. They got me in and out hours before expected. More

by TC1001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2021 -

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

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