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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,883 Reviews

5,883 Reviews of Family Hyundai - Service Center

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October 29, 2021

Bubble on side of front left tire. 2.5 hours on Tuesday to determine that the replacement tire needed to be ordered. Returned on Thur. 5+ hours to change the tire. After wasting 2.5 hours of my time o More

by thennessy0
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Colin Simmons
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2021 -

Family Hyundai responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

October 29, 2021

Service is always excellent as usual. The door s opened a 7:00 am for business. I was taken care of without delay. All the service personnel are helpful and friendly. More

by dbelotti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Nov 01, 2021 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

October 29, 2021

I've been going to Family Hyundai in Tinley Park for years. They always provide GREAT service! More

by JMM0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Nov 01, 2021 -

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 28, 2021

Great service love it I will return Thanks for Great service love it I will return Thanks for everything the team and finance team was awesom More

by OWENSQUINICKA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Oct 29, 2021 -

Family Hyundai responded

Owen, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

October 28, 2021

I wasn’t in the dealership very long that was very good and they did everything on the book that was suppose to be done More

by LEENBELL1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2021 -

Family Hyundai responded

Thank you for the five-star rating! It's great to hear that we were able to help you out, Lee. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Family Hyundai!

October 27, 2021

Great service as always! Please acknowledge Brian in service! He displays excellent customer service skills. Brian called me several times to reschedule appointments that I had forgot; he didn't want m More

by ARTHUR.BIBBS1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian, in Service dept.
Oct 28, 2021 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us, Arthur. We work hard to make sure our guests have an exceptional experience. We will share your comments with Brian and our team, and we look forward to working with you again.

October 26, 2021

I have had my car for 2 and half years and always go to Family Hyundai for my service. They really do treat you like family. I have always had a great experience with them. More

by NETSY3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt
Oct 26, 2021 -

Family Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

October 26, 2021

I am always treated like family at Family Hyundai. Tom Salin is awesome. I have purchased my last five cars here. Skip, Al and Graham are top of the line. I will not go anywhere else nor will I deal with More

by JANN6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Graham Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
George "Skip" Hasenjaeger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
Oct 26, 2021 -

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

October 26, 2021

Since purchasing my Sonata 10 years ago, I have had all my service calls at Family Hyundai. I have never been dissatisfied. More

by Barbbauman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Oct 27, 2021 -

Family Hyundai responded

Barb, Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

October 26, 2021

The associate was very friendly and honest and also the with was done in a timely manner More

by WYVELLCOOLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sorry don’t know the lady’s name
Oct 27, 2021 -

Family Hyundai responded

Thank you for choosing Family Hyundai, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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