Back

Family Hyundai - Service Center

Tinley Park, IL

4.3
5,881 Reviews

5,881 Reviews of Family Hyundai - Service Center

Sort by
September 06, 2024

Ive had my car in there at least 4xs for a oil consumption test. Motor is garbage and still won’t replace motor. There is a memo out there that the motors 2015-2019 were shot. Why am i going thru More

by Jason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Casey
Sep 06, 2024 -

Family Hyundai responded

Hi, Jason. Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

September 05, 2024

Great service! I will continue to use the services at Family Hyundai for my future needs. More

by DAD23R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2024 -

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

September 04, 2024

Ken was absolutely fantastic. Went above and beyond with his service and was really sweet More

by WNTTOBEHAPPY1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken
Sep 04, 2024 -

Family Hyundai responded

Thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad Ken was able to help, and we hope to see you again!

September 03, 2024

Reliable service. I'm glad to be a part of the Hyundai family and I appreciate the discounts. More

by ec662752
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2024 -

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

September 01, 2024

Fast friendly service. Easy to schedule service. Clean well stocked waiting room. They go above and beyond More

by JIMBRANN174
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Giovanni Saldana
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2024 -

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. We appreciate your business, Jim, and hope to see you again soon!

August 31, 2024

Staff were very friendly and knowledgeable I received a ride back home and to the service center to pick up my car while it was being serviced. I will continue to have my car serviced at Family Hyundai. More

by canl50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2024 -

Family Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai. We look forward to having you as one of our valued customers for many more years to come!

August 30, 2024

I wil never go anywhere else. I’ve always been treated with respect and care. Every personal service. Advisor I’ve had has bent over backward to assist me. More

by BOBBEE160
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candy in the office
Aug 30, 2024 -

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 30, 2024

It was clean and Jose was a straight forward friendly person I would highly recommend it to friends and family More

by CASTILLOIVAN1790
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robbie Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Palomares
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2024 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that Robbie and Jose had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

August 30, 2024

Ken in the service department was very, very polite and professional. Ken was very clear on what work was going to be done Collin is very, very polite, professional and very helpful and always has a smile More

by PNOEL28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken
Aug 30, 2024 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that Colin and Ken had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

August 30, 2024

Radio software update taken care of. Plus oil change & rotated tires. Fast and friendly service. More

by ieyeinyou2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2024 -

Family Hyundai responded

We are very happy to hear MIchael provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

...
35
...