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5,830 Reviews of Family Hyundai - Service Center
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July 26, 2021
I had routine maintenance done, and the experience was excellent as always. I never have to worry when bringing my car here. I've gone to closer dealerships in a pinch and either regretted the decision or excellent as always. I never have to worry when bringing my car here. I've gone to closer dealerships in a pinch and either regretted the decision or found myself completely underwhelmed. So, when I can help it, I make sure to return here. I wish I could remember the young lady's name who assisted me but sorry, I cannot. She was a breath of fresh air and just made me enjoy the experience that much more. More
by elmorrison124
Verified CustomerEmployees Worked With
Cannot remember her name :( but she was great! :)
July 26, 2021
Excellent dealership. This dealership is ran professionally by caring , Knowledgeable, staff. They are all excellent at doing their jobs. That's why we buy all our cars from there. professionally by caring , Knowledgeable, staff. They are all excellent at doing their jobs. That's why we buy all our cars from there. More
by DEBELLA3
Employees Worked With
Other Employees :
Tom Salin, Eric Kratschmer
July 25, 2021
Took vehicle into dealership for maintenance and check air conditioner on 6/7/21. Air conditioner needed a part that was ordered and paid for the same day. Called dealership on 7/2/21 to question status a air conditioner on 6/7/21. Air conditioner needed a part that was ordered and paid for the same day. Called dealership on 7/2/21 to question status and express my displeasure with at the lack of communication. Spoke with Mike Major who responded short temperedly that the part was on back order. To which I responded had I been informed then I would not be calling nor disappointed. Mike arranged for me an appointment the following day. upon arrival Mike apologized for the delay and lack of communication and discounted my charge by half. More
by burnadebt
Employees Worked With
July 25, 2021
Always found the employees to be friendly and knowledgeable. My oil change was done in a reasonable amount of time and done right. Washing the car is a nice perk. knowledgeable. My oil change was done in a reasonable amount of time and done right. Washing the car is a nice perk. More
by JOYCEGRENNAN
Employees Worked With
July 25, 2021
Your customer service person Matt was excellent. He help me through out the process of getting my car service. I was going to another dealership close to my home to get my car service. However, the excellen me through out the process of getting my car service. I was going to another dealership close to my home to get my car service. However, the excellent service Matt give me I will no longer be going there going forward I will be coming to your dealership for everything. I know now you have the best machine and honest people working for you. More
by INFUSION57
Employees Worked With
Matt in your service department
July 25, 2021
I brought the car in a week early for an oil change and told them the car was running rough.on Friday of the following week I stepped on the gas and the car bogged down and started running rougher and engi told them the car was running rough.on Friday of the following week I stepped on the gas and the car bogged down and started running rougher and engine light came on. I came directly to the dealership.finely they found a bad spark plug.should have been diagnosed sooner.when driving the car you could notice that it didn’t have the power it should have. More
by WMHAWK1953
Employees Worked With
July 24, 2021
Family Hyundai was very busy on the Tuesday after the Fourth of July holiday, and the wait for an oil change was longer than normal. But, I was still happy to be able to get the service that was two week Fourth of July holiday, and the wait for an oil change was longer than normal. But, I was still happy to be able to get the service that was two weeks overdue. More
by EDWARDSCULLY2
Employees Worked With
Tom Salin
July 24, 2021
The service rep was very very friendly (Brian)…he gets a 5 star rating hands down. The mechanics in the garage? I guess they only interact with cars, because I didn’t even get as much as a wave while I st 5 star rating hands down. The mechanics in the garage? I guess they only interact with cars, because I didn’t even get as much as a wave while I stood next to my car (parked in front of the counter) for a good ten minutes. The guy at the computer gets a pass because he was working with a customer that was giving him her life’s story. But even he didn’t acknowledge me …..so I decided to just sit in my car. That’s when Brian came out and took care of me. I do think your mechanics-people do a nice job with the car itself. More
by LNRN1057
Employees Worked With
Brian Someone
July 24, 2021
Great service always satisfied they always treat you with respect. If you think you may have a problem with your car I never feel like I’m getting ripped off. I would buy a tarp again from family Hyundai. respect. If you think you may have a problem with your car I never feel like I’m getting ripped off. I would buy a tarp again from family Hyundai. More
by BILLCOLLINS0356
Employees Worked With
Tom Salin
July 24, 2021
I enjoy working with Colin and Tom ( Service Advisors ) either on the phone or in person as they each take an interest in me and my car's needs. They thoroughly explain the service to be done and expected either on the phone or in person as they each take an interest in me and my car's needs. They thoroughly explain the service to be done and expected time to get it done. The techs do a great job as I have not needed to return for incomplete or incorrect work. More
by lis0118
