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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,830 Reviews

5,830 Reviews of Family Hyundai - Service Center

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July 23, 2021

Nice and clean waiting area and Mike was a pleasure to work with! My car rides like the first day I bought it from there. More

by STUBBIE2873
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2021 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Mike and the team, and we look forward to working with you again.

July 23, 2021

Nice people… easy to work with. I wish their waiting room was nicer though. Maybe they will upgrade it because of the Genesis cars they have. More

by ANISA11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2021 -

Family Hyundai responded

Thank you for your feedback. We appreciate your business and our team looks forward to serving you again soon!

July 22, 2021

Service person was extremely rude on the phone, could not find me in the system even though my car has been there for 8 days, and left me on hold for over 10 minutes. Not sure who it was. Not Colin. More

by JGibson
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Michael Kratschmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2021 -

Family Hyundai responded

Thank you for your review. We'd like to address these issues with our team. If it's possible to discuss your call in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers are happy, and it's disappointing to learn that we missed the mark here.

July 21, 2021

I needed to get an oil change and was short on time. Tom Salin was very attentive to my needs. He took charge and made sure everything went smoothly More

by GIL.VANHAREN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Jul 22, 2021 -

Family Hyundai responded

Gil, Thank you for choosing Family Hyundai, your feedback and rating mean a lot to us. We're glad tom was able to help, and we hope to see you again!

July 20, 2021

Best customer service! The agent that assisted me had the best personality & I always feel welcome when I come there! Thank you for your service More

by kiwi_628
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Kratschmer
Jul 21, 2021 -

Family Hyundai responded

Thank you for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

July 19, 2021

Always a good experience at Family Hyundai. Everyone works fast but still communicates with you and makes you feel like you’re heard and taken care of More

by KARASIKPARK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackee
Jul 19, 2021 -

Family Hyundai responded

Thank you for your business and this five-star review, Kara. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

July 19, 2021

I have been coming to Family for a very long time and with multiple vehicles. The service is very friendly and they treat you from a professional standpoint that keeps us coming back. More

by tierifrankj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2021 -

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

July 18, 2021

I was in & out in less than an hour for my oil change, I would spend no less than 2 hours when I was at McGrath! Thank you!! More

by e76esparza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2021 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

July 18, 2021

Another great experience that keeps me coming back to Family Hyundai. I own a 2014 Sonata with 128K miles that is being well maintained by the continued communication between me and my service advisor More

by Sue D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The Cashier was very professional and added to my experience.
Jul 19, 2021 -

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

July 18, 2021

Everyone is great and professional! Tom let’s you know what’s going on with updates and tells you what you will need next visit. Staff is great thank you for all your help during the years. More

by ge19edwards
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Jul 19, 2021 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Family Hyundai. Please don't hesitate to reach out if you need anything else.

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