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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,824 Reviews

5,824 Reviews of Family Hyundai - Service Center

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June 09, 2021

Family Hyundai is efficient, effective, and excellent. They are always available and leave several opportunities for communication about your vehicle. I am always pleased with the service. More

by RJ
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Jun 09, 2021 -

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

June 09, 2021

Excellent customer service! Staff was very friendly and thorough. The facility was clean and comfortable. I will definitely be returning for all my future service needs. 5 stars hands down! More

by aisian_d
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2021 -

Family Hyundai responded

Thank you for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

June 09, 2021

You keep sending me emails for my husband after I repeatedly called and gave you his email. This has been going on since January.Please send him, not me the emails. Take the time to update the inform More

by MINDIGIRL73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Colin Simmons
1.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Jun 26, 2021 -

Family Hyundai responded

Thank you for this feedback, we apologize for the confusion. If you would please provide your and your husband's name and email, we will address this issue right away. Thank you!

Jun 26, 2021 -

MINDIGIRL73 responded

I have given it to you, again. Hopefully it will be fixed. Thank you!

Jul 29, 2021 -

MINDIGIRL73 responded

Just received another email for Chris, from your internet department.

June 08, 2021

A couple weeks ago I took my vehicle in for an oil change and tire check. The following week I turn on my air conditioner and it made noises and no cool air flowed. I took it in again to have it check a d wa More

by burnadebt
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2021 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that Michael had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Family Hyundai. Please don't hesitate to reach out if you need anything else.

June 07, 2021

Dealer had car for over 2 hours. I had to pick up a party at a nearby airport so I asked the service rep if either I could have my car back or get a loaner to drive to the airport, pick up my party and then More

by jefflavette
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Colin Simmons
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2021 -

Family Hyundai responded

Jeff, Providing a positive experience is our top priority. A manager will be reaching out to you to discuss this issue further. Thank you for your time, and hopefully, we can get to the bottom of this.

June 06, 2021

I can’t say enough about the service and extras I received. My service consultant Tom Salin. Couldn’t do enough for me. My problem was big (broken gas line +) and he took care of it right away. I was More

by BOBBEE160
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Jun 07, 2021 -

Family Hyundai responded

Thank you, Bob! Tom and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

Jun 07, 2021 -

BOBBEE160 responded

My thanks to Tom, Bryan, Mike, and Candy, for making my car problem easier to handle. Making one feel at ease and confident is what Customer Service is about. Family Hyundai is lucky to have you. It’s nice to know that Family Hyundai honors its word when it comes to warranty, services, and customer respect. Thanks again! Bob Mujais

June 05, 2021

As always it was a great customer experience. Tom and Bryan provided excellent service. i was in and out in record time. Keep up the good work! More

by DALP15706
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Schultz, Tom Salin
Jun 05, 2021 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Tom and Bryan met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

June 04, 2021

Mike was Awesome in the Service Dept.!!!! Didn't have an appointment but they worked me and it was fast! I was expecting a long wait but the car was done in a few hours. More

by Scott Hannion
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2021 -

Family Hyundai responded

Thank you, Scott, for taking the time to share your thoughts on working with Mike and our team. We're glad to hear we delivered such a great experience!

June 04, 2021

Awesome service!!! 5 stars all the way!! Thumbs up guys..keep up the good work!! Always knowledgeable and considerate. You have a customer for life :-) More

by YOLKA2377
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2021 -

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!

June 02, 2021

I was in the dealership too long never happen before 6 hours too long email kathy never heard back I guess that's ok .well. More

by ROOSEVELTJR61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't know his name but was nice
Jun 06, 2021 -

Family Hyundai responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this.

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