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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,830 Reviews

5,830 Reviews of Family Hyundai - Service Center

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May 28, 2021

My service rep was Collin, very professional as all way, very considerate about what I needed to do about the service to keep my SUV to perform at it best More

by CYNTHIAKHALSEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2021 -

Family Hyundai responded

Cynthia, thank you for choosing Family Hyundai, your feedback and rating mean a lot to us. We're glad Colin and the team were able to help, and we hope to see you again!

May 28, 2021

Friendly and professional. Facility was clean and easy to navigate. Additional service was recommended but not assertive about it. Complimentary car wash was a nice touch that other area dealers do not offer More

by jojoho86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2021 -

Family Hyundai responded

Thank you, we appreciate your business and our team looks forward to serving you again soon!

May 27, 2021

I meet with Jackie during checking, she was polite and to the point of what I was visiting. Her time she quoted that it would take was accurate and the service was completed sooner than expected without any More

by solidiphi3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie
May 27, 2021 -

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

May 27, 2021

They were very friendly and helped right away. Was in and out in no time. Service writer took care of me very fast. Very satisfied. More

by evkirscher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan schultz
May 27, 2021 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Family Hyundai. Please don't hesitate to reach out if you need anything else.

May 27, 2021

They don't want to negotiate as well as another dealer I went with. They likely lost 2 sales as my wife's car is coming off lease soon. More

by RACERMIKE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Carlos Alcantar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly Kuckelman, Joe Panici
May 27, 2021 -

Family Hyundai responded

Mike, sorry that you cannot just make up an address so that you can save taxes and monthly payment. The address has to be verifiable with the lender that you provided. Have a great day!

May 27, 2021

As busy as this dealership always is, they do a wonderful job of taking care of the customers needs. I brought my car in for 2 recalls and didn't like waiting, but the time went by pretty quickly. More

by nanc9659
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2021 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear we delivered such a great experience!

May 26, 2021

They didn't clean the car and or vacuum. No report on what next to be service on my car. It was like here pay your bill and leave. More

by JBD0224
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Colin Simmons
4.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
3.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Jun 12, 2021 -

Family Hyundai responded

.Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

May 26, 2021

I love this dealership. Very professional and courteous staff. Prompt with service and keeps customers well informed on the status of their servicing. Conduct thorough point inspections. More

by kenlaw1922
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Lacy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Lechowicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toni Ivanovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Austin Osabuohien
May 26, 2021 -

Family Hyundai responded

It's great to hear that our team has been so helpful to you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

May 25, 2021

Great service done in timely fashion. Colin was friendly, polite and professional. Didn’t have an appointment but was still in and out rather quickly. More

by AALTOBELLI@SBCGLOBAL.NET
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2021 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Colin and the team, and we look forward to working with you again!

May 24, 2021

Excellent service as always. Just wish the 120,000 mile check up could be a little more reasonable after dutifully doing all services on time. I did get the senior discount, but still a hefty bill. More

by DJ11148
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2021 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us, Dj. We appreciate your business and our team looks forward to serving you again soon!

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