Back

Family Hyundai - Service Center

Tinley Park, IL

4.3
5,877 Reviews

5,877 Reviews of Family Hyundai - Service Center

Sort by
June 15, 2021

everyone was very friendly and helpful and answered any questions ive had about my car.every time I took my car for maintenance the wait time wasn't to bad.i would definitely purchase my next vehicle there More

by ridgewayjohn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2021 -

Family Hyundai responded

Hello, Thank you for choosing our dealership, your feedback and rating mean a lot to us. We're glad we are always able to help, and we hope to see you again!

June 15, 2021

The service center was great. My only issue is more of a Hyundai issue than with the service. I need a new cover for my mirror but apparently I can't just get the cover replaced. I have to pay almost $500 t More

by laughran.michael
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Kratschmer
Jun 15, 2021 -

Family Hyundai responded

Thank you for this feedback, Michael! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

June 15, 2021

Was not happy that dealer tried to push a rear brake job on me after the car sat on their lot for 2 months waiting for a new motor causing the rear brakes to seize up. Also, when i finally took delivery of More

by ronjul88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
TJ Schmitt
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2021 -

Family Hyundai responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

June 14, 2021

Im always a fan of family Hyundai, but this time I was disappointed a little. Car was supposed to have a wash but when I picked it up, it’s was in same condition, I had left it in More

by saj.vohra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt
Jul 01, 2021 -

Family Hyundai responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

June 13, 2021

Great service as always! Everyone is friendly and quick to get me in and out. It’s always a pleasure doing business with anyone at Family! More

by COLLEEN1222
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackee
Jun 13, 2021 -

Family Hyundai responded

We are very happy to have provided you with such a positive experience, Colleen! We sincerely value your business and look forward to your next visit!

June 13, 2021

My experience was great. The service department is so thorough and kind. They really know how to treat their customers. The reason I bought a car from Hyundai is because of their service. More

by greeneclan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2021 -

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback for our service department!

June 13, 2021

Family Hyundai service department has been consistently excellent in providing quality service and maintenance of our vehicles for over 10 years, and would give them the highest recommendation. More

by RICHARD.NOWAK13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Gushi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2021 -

Family Hyundai responded

Thanks for your review, Richard! Customer service is always our number one priority, and we're happy to hear that we meet your expectations. Thanks for continuing to choose Family Hyundai--we look forward to having you as one of our valued customers for decades to come!

June 11, 2021

friendly people also very helpful the service was done in a timely manner with helpful suggestion to keep me on the run but still allowed me to make the final decision. great place More

by TAD.D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Kratschmer
Jun 11, 2021 -

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

June 11, 2021

I haven’t had this truck a month and been here 3 times. People are unprofessional. They aren’t sure what is going on as far as answering questions. I had to ask for a manager and not 1 was here. I was told More

by IVYSHORT
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Bryan Schultz
Jun 28, 2021 -

Family Hyundai responded

Thank you, Ivy. Management will be in touch.

June 11, 2021

Tom Salin is the most professional and knowledgeable service consultant we have ever had the pleasure of dealing with at any repair shop. He’s the main reason we feel confident bringing all our cars the More

by JOANNATHOME
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Jun 11, 2021 -

Family Hyundai responded

Thank you, Joanna, for taking the time to share your thoughts on working with Tom in our service department. We're glad to hear he always delivers such a great experience!

...
369
...