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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,832 Reviews

5,832 Reviews of Family Hyundai - Service Center

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January 31, 2021

This dealership is the most clean and reliable place to go for service on your vehicle it does not take all day and the waiting room is very comfortable coffee and bread rolls are served More

by GLARSON1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Feb 01, 2021 -

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

January 31, 2021

Excellent, professional and friendly serviceservice. My wait time was just an hour. The waiting area was very clean. I am very pleased with this dealership. More

by SANDRAMORRIS05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryant Schultz
Feb 01, 2021 -

Family Hyundai responded

Thanks, Sandra, for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

January 31, 2021

Continued great customer service. No worries when it comes to getting things done. From the Service Dept to Sales, I can count of the team to get it done. More

by kfjenkin
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jerry Lacy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2021 -

Family Hyundai responded

Thank you for choosing Family Hyundai, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

January 31, 2021

What more can I say Great work Family Hyundai This Service Department always goes over and beyond to take all my services Needs. Thank you 😊 More

by charleeb68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Ghouleh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mayweather Shorter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Feb 01, 2021 -

Family Hyundai responded

We appreciate your business and our team looks forward to serving you again soon!

January 30, 2021

Every time I visit Colin Simmons for service at Family Hyundai I’m greeted warmly and professionally. The quality of the service is great, and Colin makes it a pleasant experience. More

by jerryf0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2021 -

Family Hyundai responded

Thank you, Jerry, for your business and this review. We're happy to hear Colin is always able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 29, 2021

The service I had done was completed in a timely manner. I was explained how the part for the recall had to be ordered and I would be notified when the part comes in. More

by BUCKDPFD74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2021 -

Family Hyundai responded

Thank you so much for your kind review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Family Hyundai. Please don't hesitate to reach out if you need anything else.

January 29, 2021

My son brought the car in for an oil change//they changed the oil...they did exactly what was expected of them...they did a good job 👍 More

by DJSGO88
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Jan 29, 2021 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

January 29, 2021

Great service and friendly staff . I had a check engine light on my panel and I was quite worried, all my concerns were laid to rest. I felt confident that the problem was taken care of properly More

by mstdonner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Majors
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2021 -

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

January 29, 2021

I was very unpleased with the service on 1-27-21. My concerns were 1) the car is not pairing with my cellphone contacts. I was working well for several months. 2) the remote starter when activated works More

by gwalls286
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt, Tom Salin
Feb 15, 2021 -

Family Hyundai responded

Providing a positive experience is our top priority, and we’re sorry that we failed here. We appreciate all customer feedback as it allows us to learn and make improvements.

January 29, 2021

One hour for oil change and inspection.Great job as always guys. I have been bringing my 2009 Tucson to Family for many years and the service and friendliness of this dealer is fantastic. Thanks Tom S More

by dvl1dg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Jan 29, 2021 -

Family Hyundai responded

Thank you for the kind words for Tom and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

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