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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,838 Reviews

5,838 Reviews of Family Hyundai - Service Center

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December 10, 2020

This is where we have bought 4 Huyndai vehicles. Its our place to go! We always get the best service and salesperon. We never have any issues. More

by FLWRLDY90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristi Feinberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
Dec 11, 2020 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our service team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 10, 2020

Too long of a wait for an oil change and tire rotations,This is the first time they washed my car and did not dry it More

by Jmonty612
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2020 -

Family Hyundai responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly.

December 09, 2020

I love family hyundai they treat you like a family I truly love the service manager TJ I bought my car there in 2013 and I only get my car repaired there thats why mu car looks and runs like a 2021 More

by YVETTEBRYANT16
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2020 -

Family Hyundai responded

It has been a pleasure serving you, Yvette. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

December 09, 2020

Al Pellizzeri is an exceptional manager from sales to Al Pellizzeri is an exceptional manager from sales to service. He is always willing to go the extra mile to assist us when we have questions or any p More

by balice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Kratchmur and Al Pellizzeri
Dec 09, 2020 -

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

December 09, 2020

I appreciate how Tom took me in for service despite there was no record indicating I had an appointment in the service department. But he took in the car and the service was quickly for me to go on with the More

by VMDBURNS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Dec 09, 2020 -

Family Hyundai responded

We are very happy to hear that Tom provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 08, 2020

From start to finish everything I mean everything was great. Very good customer service from the people answering the phone to the roadside service. The repair of my car to the return of my Genesis was g More

by CHORNY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Dec 08, 2020 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 08, 2020

The care and customer service was amazing during my visit. I feel right at home at Family Hyundai. I appreciate the care that was given and the rapid response to concerns I had. More

by RJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Prindle
Dec 08, 2020 -

Family Hyundai responded

We appreciate your business and our team looks forward to serving you again soon!

December 07, 2020

My experience was very good from beginning to end. My wait time was adequate and I believe the price was good for the services received. More

by QTPIE6464
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin from the service department was 5 stars
Dec 07, 2020 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

December 07, 2020

Everyone at the dealership and in the service department are very friendly. They always are helpful especially Tom. He is always genuine and descriptive about the issue or lack there of . The have been co More

by ge19edwards
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Dec 08, 2020 -

Family Hyundai responded

Thank you for choosing Family Hyundai, your feedback and rating mean a lot to us. We're glad Tom was able to help, and we hope to see you again!

December 06, 2020

Tom Stalin and team again delivered excellent service as expected. Always receive a a great customer experience at Family Hyundai. Keep up the great work! More

by DALP15706
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Dec 07, 2020 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear Tom and the rest of our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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