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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,839 Reviews

5,839 Reviews of Family Hyundai - Service Center

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October 29, 2020

My car issues should have been diagnosed the 1st time I brought it in. I don't believe it was even put on the machine. Problem never went away, then the engine light came on. I brought it in again, it sat More

by bob lau
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
3.0
This rating includes all reviews, with more weight given to recent reviews.
October 28, 2020

The excellent service I receive is the reason I have bought my last 5 cars from Family Hyundai. They always ONLY do what you ask and completely go thru my car and ASK about other needed repairs.. More

by JELANGWELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
George "Skip" Hasenjaeger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Ross
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Oct 29, 2020 -

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 28, 2020

Came in for an oil change always very quick in and out within an hour. Great service I have no complaints. Have a great day. More

by PNAGL4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Kratschmer
Oct 29, 2020 -

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 28, 2020

I was scheduled for oil change but discovered needed 15,000 mile service. They happily did the additional service without that being scheduled in my appt. More

by PATRICIA_SEIBEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Lacy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan in Service Dept.
Oct 29, 2020 -

Family Hyundai responded

It has been a pleasure serving you, Patricia. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

October 27, 2020

As Always.They are respectful and responsible.They As Always. They are respectful and responsible. They listened to my problem and fixed my car. Both front lights were replaced. Car was washed. More

by MARYRAKE823
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2020 -

Family Hyundai responded

Thank you, Mrs. Rake, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

October 27, 2020

For one Thomas has nothing to do with the car/so please remove his name from info you have, But I was out a lot faster than I thought I would be. Only took about a little more than a hour, More

by Flicka
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred in service
Oct 27, 2020 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 27, 2020

They got my car in at the appointed time, (no extra waiting). Also, I was pleased that the service that I requested was done before lunch, so I was not without transportation for a lengthy time. More

by catfish1116
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin, Joe Panici
Oct 27, 2020 -

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Family Hyundai!

October 25, 2020

Was in and out within less than an hour! Liked that the car report is sent online now. Easier way to keep record of these and less paperwork. Will be back for my future oil changes. More

by CYN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Oct 26, 2020 -

Family Hyundai responded

We appreciate your business and Tom and our service team look forward to serving you again soon!

October 24, 2020

I like the dealership and service department but I just had one recent bad experience with the service department. The service rep told me they could do the repair job, set up the repair drop off date (wh More

by LMERCK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mayweather Shorter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt and Michael service manager
Oct 25, 2020 -

Family Hyundai responded

Hello, We're sorry to hear of your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you would be willing to reach out to us directly, we would appreciate the opportunity to address your concerns.

October 24, 2020

Colin was very courteous, helpful and explained everything that was done to my car and when I should come back for needed service and what to expect when I come back. I appreciate his patience. More

by zdxm09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2020 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Colin here at Family Hyundai. We appreciate your business and hope to see you again soon!

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