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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,838 Reviews

5,838 Reviews of Family Hyundai - Service Center

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September 17, 2020

The service was excellent, very helpful went out of their way to work with me. Thank you sincerely Mike! Normal I dont like going but they made it enjoyable experience! More

by MICHAELMILL9530
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Sep 18, 2020 -

Family Hyundai responded

Michael, We are very happy to hear that Mike provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 16, 2020

The service is always good at family Hyundai. Must compliment or the fast service getting me in And out with no problem thank you very much More

by WYVELL15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
3.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
3.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Sep 16, 2020 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 16, 2020

Family Hyundai is the best! Excellent service from Colin, as always! Also, Al was very helpful regarding my remote start! All associates are very pleasant to deal with! More

by CHRISTINE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2020 -

Family Hyundai responded

Thank you, Chris, we appreciate your business and our team looks forward to serving you again soon!

September 16, 2020

Colin was great. Able to walk in for an oil change. Just didn’t like the wait time of an hour for the oil change, then another 1 1/2 hours after finding out I needed brake pads and rotors. More

by dbrgr327
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2020 -

Family Hyundai responded

Thank you for choosing Family Hyundai, your feedback and rating mean a lot to us. We're glad Colin was able to help, and we hope to see you again!

September 16, 2020

Excellent service as always!always consistent and always know what expect! Service advisors always straight forward and honest. I appreciate the timeliness and always getting my vehicle back washed More

by DWIELGUS82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Sep 16, 2020 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

September 16, 2020

Great Customer Service that I received from Tom! He greeted me by name, explained the process, directed where to wait. Looked for me when my vehicle was ready, explained all that was done and showed me More

by BMTORRES67
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Sep 16, 2020 -

Family Hyundai responded

Thank you, it's great to hear that Tom provided such excellent service! Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Family Hyundai!

September 14, 2020

I've been going to this dealership for 2 years now and I can tell you they treat you with respect the minute you open up your door all the way up to when you leave.ive been to many dealers in my life but th More

by DV8992
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Kratschmer
Sep 15, 2020 -

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience working with Eric and Mike here at Family Hyundai.

September 12, 2020

Very happy with the service and team at Family Hyundai Tinley Park. They are very accommodating, especially during the Covid virus and quarantine. I was able to get maintenance done and feel safe while w More

by janice_cali
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Kuckelman
Sep 12, 2020 -

Family Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

September 12, 2020

Excellent Service. I had time constraints and I let Colin know and I was able to make my next appointment. I will not hesitate to return More

by MARIATRAVIS
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2020 -

Family Hyundai responded

Thank you, Maria, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 11, 2020

I showed up for an appointment only to be told I didn't have one (Al never put it in the system). They didn't call me back for 2 weeks, then when I spoke to Al on the phone he gave me attitude and a ton o More

by lisabethwren
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Al Pellizzeri
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2020 -

Family Hyundai responded

We're sorry to hear that your experience didn't meet the high standards our guests have come to expect from our dealership, and we apologize for the inconvenience it caused you. We truly appreciate your feedback as it allows us to learn and make improvements.

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