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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,876 Reviews

5,876 Reviews of Family Hyundai - Service Center

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July 15, 2020

Great customer experience at Family. Just needed an oil change and they got me right in. Quick and convenient with no hassle. I will continue to do business at Family. More

by Practical car guy
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2020 -

Family Hyundai responded

Thank you, we appreciate your kind review!

July 14, 2020

Service Had a door handle brake off my daughters Elantra sport. Don’t remember the name of the service person that helped me but I have dealt with all of them More

by trgoes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Graham Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Jul 15, 2020 -

Family Hyundai responded

Thank you for choosing Family Hyundai, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

July 14, 2020

Ball Joint Needed a lower Ball Joint for my 2009 Sonata. They got it done quick. The price was reasonable. Tom kept me informed of the progress of my repair. More

by BWPACIUS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Jul 15, 2020 -

Family Hyundai responded

Thank you for your review and kind words for Tom! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

July 14, 2020

Colin greeted me when I walked in and wrote me up quickly. He then called me to say my car was ready. When I went in Colin again took care of me again. Very courteous and professional service man. More

by JOHANNAKLINE
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2020 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We're happy to hear that Colin and the team provided such a great experience! We appreciate your business and hope to see you again soon.

July 13, 2020

Friendly, courteous and professional Family Hyundai does a great job of servicing my needs. They send out service and appointment reminders. Once arriving at the service location, the ser More

by RPOWELL65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2020 -

Family Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

July 12, 2020

Thanks! We had an emergency , Mike was great help. Have Thanks! We had an emergency , Mike was great help. Have not been here in a while because out of town , Treated well, problem solved. Recommend no More

by DKMEM2000
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2020 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that Mike had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Family Hyundai. Please don't hesitate to reach out if you need anything else.

July 11, 2020

Very impressed with the salesman. There was no pressure in buying a car, very knowledgeable, provided all answers to my questions. I will totally recommend the dealership. Great customer experience. More

by lainalkis
Recommend Dealer
Yes
Employees Worked With
Adam Ghouleh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leon Goldman
Jul 11, 2020 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

July 11, 2020

I am not confident they’re advising me well or looking out for my best interests and they can sometimes make doing business painful for the customer. More

by MDONLEVY
Recommend Dealer
No
Employees Worked With
Female service advisor
Jul 28, 2020 -

Family Hyundai responded

We thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please feel free to reach out to us directly.

July 11, 2020

Matt was excellent He had great customer service I will definitely be back He makes the company grow with his wonderful words and kindness Give him a raise More

by Sweetie
Recommend Dealer
Yes
Employees Worked With
Matt I loved your service
Jul 11, 2020 -

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

July 10, 2020

My Service visit of 7/6/20 I was able to get my issue resolved without having an appointment. Service was prompt and the agent was courteous! I have never had a bad experience More

by BARBSE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2020 -

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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