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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,877 Reviews

5,877 Reviews of Family Hyundai - Service Center

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June 30, 2020

Great service I didn't have an appointment and they were busy but they got my car in and running again, really needed it yesterday and they came through again, Tha More

by Marc D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Kratschmer
Jun 30, 2020 -

Family Hyundai responded

Thank you, Marc, we appreciate your business and our team looks forward to serving you again soon!

June 29, 2020

Everything went extremely well and I was in an out . It was easy to make and appointment and Tom was professional and helpful. I will continue to buy from you guys because your service team is amazing More

by ge19edwards
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Jun 30, 2020 -

Family Hyundai responded

Thank you for your very kind review! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Tom here at Family Hyundai.

June 29, 2020

Everyone was courteous and friendly. My check engine light came. And although they found nothing wrong, my car did need an update. I have had no issues since. More

by tenauk
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Jun 30, 2020 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

June 28, 2020

I love Family Hyundai! The service was great as usual. Initially, couldn't find my appointment listed. Colin Simmons took care of me, I didn't have to wait long and as usual More

by KHARMA.PAIGE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2020 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 28, 2020

My experience with this dealership's service department was just ok. Nothing I would say blew my socks off but just ok. I wouldn't recommend it to others. It's not worth the travel for me when my local rep More

by DONNABOER1231
Recommend Dealer
No
Employees Worked With
Michael Kratschmer
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2020 -

Family Hyundai responded

Hi Donna, Thank you for your review. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly.

June 27, 2020

scheduled oil change Once the service center opened again because of the virus issue it was easy to set up an appointment and the waiting time was not long at all. More

by Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Alcantar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Panici, Eric Kratschmer
Jun 28, 2020 -

Family Hyundai responded

Thank youBob ,for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

June 27, 2020

Always Great Service! Family Hyundai in Tinley Park always provides great, consistent service. Whether i'm getting an oil change or major servicing, customer service is t More

by melvin_mrkinc_keys
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2020 -

Family Hyundai responded

Thank you, Melvin! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

June 27, 2020

Service Visit This visit was scheduled by Tom Salin because I expressed that I thought my car needed to be ,aligned and it had been this way since I purchased the c More

by PWADE1210
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Jun 28, 2020 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Family Hyundai. Please don't hesitate to reach out if you need anything else.

June 27, 2020

No one would honor my $10 coupon. It expires June 30. I brought it to the cashier the night of my service. And back the next day More

by didouglas
Recommend Dealer
No
Employees Worked With
Two cashiers and someone in service
Jul 14, 2020 -

Family Hyundai responded

Hi, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership, and we hope that we can resolve this issue soon.

June 26, 2020

Service follow up Happy with the service, friendliness and overall experience, Prompt attention to my needs with a pleasant waiting area. I called and spoke with Amanda More

by drick13247
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Casey
Jun 27, 2020 -

Family Hyundai responded

Thank you for your very kind review! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

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