Family Hyundai - Service Center

Horrible customer service, and even worse service department. Every time I had to bring my car in for service it turns into a nightmare. The car is there for way too long just for diagnosis and to department. Every time I had to bring my car in for service it turns into a nightmare. The car is there for way too long just for diagnosis and to be told that they had to order parts and I’ll have to bring it back a second time which again takes way longer than it should. And I have to hassle with them for a loaner vehicle which I am entitled to in my platinum warranty but they say they don’t have any. 0 out of 10 will never do business with Family Hyundai again nor will I recommend them to anyone but I 100% will advise against doing business with family Hyundai every chance I get! More

quick to fix . same day great. explained the problem fixed. also looked at other 2024 models same day great. explained the problem fixed. also looked at other 2024 models More

same day service, car was in and out of service bay in reasonable amount of time.. reasonable amount of time.. More

Very prompt and efficient process. Comfortable waiting area with amenities. Surprised by the note card and chocolate treat left in car. Only thing missing was a quick interior vacuum : Comfortable waiting area with amenities. Surprised by the note card and chocolate treat left in car. Only thing missing was a quick interior vacuum :) More

The best people to work with very understandable kind and caring The person I worked with was amazing caring The person I worked with was amazing More

Quick and easy service, communicated through entire process, I'm very happy with the service process, I'm very happy with the service More

I have never been turned away when I had a problem with my vehicle thanks my vehicle thanks More

Very courteous Got in and out quickly just what I was told Lobby nice & clean told Lobby nice & clean More

Timely drop off and check in, service advisor was pleasant. All requested service was completed as requested. No contact when car was done, had to get keys from cashier and walk the lot to find the v pleasant. All requested service was completed as requested. No contact when car was done, had to get keys from cashier and walk the lot to find the vehicle after service closed. No 34 point inspection report, doubt it was even done. A simple call or text letting me know to get my car is all I wanted. More

I was told 1=2 hours - took much longer. Iwasn't told about the valet service. I called and said to pick me up. they didn't show at 4 and called to say the driver went home. I had to scr Iwasn't told about the valet service. I called and said to pick me up. they didn't show at 4 and called to say the driver went home. I had to scramble for a ride More