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Family Kia
St. Augustine, FL
230 Reviews
Welcome to Family Kia of St. Augustine, home of the red carpet treatment! At Family Kia of St. Augustine we are proving that every customer service experience should be exceptional. Whether you’re shopping for a particular vehicle or are bringing your car in for service, you can always count on having a great visit to Family Kia of St. Augustine. What really sets us apart is our attention to detail and focus on you the customer. At Family Kia of St. Augustine we believe that it’s the little things, in addition to the big details, that really make the difference. We know that it’s the simple things, like having your vehicle ready for you when you arrive for a test drive, answering all your questions and always returning your call in a timely manner, that all add up to an exceptional experience. We proudly serve customers in the St. Augustine, Jacksonville, Ormond Beach, Palm Coast and Flagler Beach areas, so be sure to experience our red carpet treatment today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 230 reviews
June 03, 2025
I purchased a very expensive warranty when buying my used Kia. I am currently having problems with my transmission and don’t feel supported by this dealership. I have been told that it’s between myself and t Kia. I am currently having problems with my transmission and don’t feel supported by this dealership. I have been told that it’s between myself and the warranty company even though their mechanic confirmed the transmission issue. They have requested an adjuster come and address the (intermittent) issue but every time someone does, they find no issue. I feel that the Kia Dealership lacks in supporting me as their customer and will not go above and beyond anything outside their “normal protocol” to help me resolve this issue. In the meantime my mileage continues to go up and my warranty will expire leaving me stuck with a transmission expense I can not afford! I would not recommend this dealership! More
by truiz1234
Verified Customer
May 31, 2025
Debbie is the best we have purchased several autos from her. This week our family purchased 3 in one day. The owner Marius is wonderful. her. This week our family purchased 3 in one day. The owner Marius is wonderful. More
by 2025TELLURIDEBC
Employees Worked With
May 31, 2025
They did an amazing job of providing me with a nice used car that is a reliable means of transportation. car that is a reliable means of transportation. More
by cjbuzboy
May 30, 2025
Very nice. Got right to the point and didn’t force us to talk to managers or anybody like that. Respected my time and was helpful. Got right to the point and didn’t force us to talk to managers or anybody like that. Respected my time and was helpful. More
by wyattldugan
May 27, 2025
Service and service technician were great! Everything went smoothly. Work was done as quoted and very timely. Everything went smoothly. Work was done as quoted and very timely. More
by kathy.true
May 26, 2025
Great experience your sales team was very good and helpful and so was your financial department helpful and so was your financial department More
by LOUISFRANZE1970
May 24, 2025
Very easy to deal with. Car was delivered as requested by Robert Johnson. He is very helpful and took time to go over any possible changes to the car. Unfortunately they d Car was delivered as requested by Robert Johnson. He is very helpful and took time to go over any possible changes to the car. Unfortunately they did not deliver the original window sticker for the car but we were assured that it would be sent to us. More
by fckamins
May 23, 2025
Great job took care of everything and very friendly even stayed late on a Friday night stayed late on a Friday night More
by t94302
