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Family Kia

St. Augustine, FL

4.7
326 Reviews
Welcome to Family Kia of St. Augustine, home of the red carpet treatment! At Family Kia of St. Augustine we are proving that every customer service experience should be exceptional. Whether you’re shopping for a particular vehicle or are bringing your car in for service, you can always count on having a great visit to Family Kia of St. Augustine. What really sets us apart is our attention to detail and focus on you the customer. At Family Kia of St. Augustine we believe that it’s the little things, in addition to the big details, that really make the difference. We know that it’s the simple things, like having your vehicle ready for you when you arrive for a test drive, answering all your questions and always returning your call in a timely manner, that all add up to an exceptional experience. We proudly serve customers in the St. Augustine, Jacksonville, Ormond Beach, Palm Coast and Flagler Beach areas, so be sure to experience our red carpet treatment today!
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2665 U.S. Highway 1 South

St. Augustine, FL

32086

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Showing 326 reviews

October 09, 2025

Great communication, maintenance finished earlier than expected. Will definitely continue to get my car serviced here. More

by infiniteJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luz Merturi
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 07, 2025

Super easy process to get my warranty fixed done. Had a loaner vehicle ready very seamless couldn’t have asked for better service. Very thorough and I appreciated the car wash More

by antpt1999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Ingenito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Ingenito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Hey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luz Merturi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Root
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 05, 2025

I would definitely recommend family Kia. Very friendly and helpful staff. Buying process was painless! More

by krismorphew
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 04, 2025

Professional. informative. kept to time frames. Returned in very clean state. I drive further because of the way they treat you. More

by elle t
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luz Merturi
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 03, 2025

I have been buying cars and having them serviced at Family Kia for 6 years. Their service department is efficient and thorough. This week we traded in our Kia Soul for a Kia Seltos. The transaction More

by DAVIDHOAG63
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Zack Phipps
October 02, 2025

Excellent customer service from the start. Luz communicated with us everyday, letting us know the status of our cars service. More

by ladybug472
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luz Merturi
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 29, 2025

I've been a Kia customer for a long time, this is my 4th or 5th vehicle that I purchased from them. This is a newer vehicle, I got it about a year ago and had taken it in for a 15k mile oil change. The g More

by mjchome
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Derek Hey
1.0
This rating includes all reviews, with more weight given to recent reviews.
September 29, 2025

Can’t ask for better service from the service team including Lou, joe, Hans Scott and the rest of the team. Treats you like family. More

by JSAGEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Ingenito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Ingenito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Hey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luz Merturi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Root
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 27, 2025

Debbie was incredible! Love the car and really appreciated the terrific service. Thanks so much! More

by jordan.eric.kronen
Recommend Dealer
Yes
Employees Worked With
Debbie Stearley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 26, 2025

From my initial purchase 6 months ago to my first service appointment this week, everything has been easy, efficient, professional, and respectful. More

by terranmcg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Ingenito
5.0
This rating includes all reviews, with more weight given to recent reviews.
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