Family Kia

Excellent service didn’t have to wait and very attentive to explaining everything about appointment to explaining everything about appointment More

Allison was a great salesperson to work with. The entire staff was friendly and easy to work with. the entire car buying process was smooth without the high pressure sales tricks and tactics. The entire staff was friendly and easy to work with. the entire car buying process was smooth without the high pressure sales tricks and tactics. More

Richard Brannan in sales restored my faith in car salesmen. He was the absolute Best!! salesmen. He was the absolute Best!! More

Richard B in sales and Joe in service are awesome. They provide an exceptional customer service experience. They provide an exceptional customer service experience. More

They are very helpful. I needed to look at more than one car and they let me. I got the car I wanted! Thank you for all your help. I have been driving kia cars for 10 years I needed to look at more than one car and they let me. I got the car I wanted! Thank you for all your help. I have been driving kia cars for 10 years and will continue to recommend Kia St.Augustine. More

Coben was very professional and kept me updated on the progress of my service. thanks progress of my service. thanks More

If I could give less than a star, I would. I can't believe what has happened to me. That dealership added in two different extended plans without one word to me about it. During the financi I can't believe what has happened to me. That dealership added in two different extended plans without one word to me about it. During the financing and finishing the deal he was in such a hurry and had such haste. We spoke about the gap insurance. We went back-and-forth about the gap insurance and then I made a decision after researching it for a little bit and I said OK. Not one word was ever mentioned to me that we're gonna be adding $3642 worth of extended warranty and a maintenance package or something like that. The salesman knew when we were making the deal that I was pinching pennies. I mentioned retired fixed income, and that one point I was ready to go ahead and leave with my trade-in if we couldn't come to a deal. Never ever was it even mentioned then I truly believe the salesman because I was upfront with him. There would be no reason for him to even attempt to mention. Hey, let's add a bunch of money on top of your deal for an extended warranty and a maintenance plan, I have a retired mechanic. I have every tool you can imagine in my garage. I do my own maintenance. I don't trust, garages or quickie oil changes. But besides all that what has happened is being hurried up to close the deal out sign here on an iPad. There was no paperwork put in front of me then told I'll just email it to you later and I got it the next day and it wasn't until a day later till I actually looked at it and said what on earth is this? $3662 extra. Kia has an awesome warranty in the first place. Why would anybody actually extend the Kia warranty? So I'm saying if anybody reads this do not let them rush you look at every single penny do not let them do the where do you want your payment and then they come back and say we got your payment right there but they don't show you how they got that payment how much the vehicle is what's the additions what it all adds up to to get to that payment, they don't let you know that till the end and then they rush you so fast out the door didn't even have time to look at the contract so go over it with a fine tooth comb. I trusted them cause I bought two vehicles from them before they were different ownership, but I bought two vehicles from Kia was never even introduced to an extended warranty. And now this happens. Nobody mentioned to me about these optional $3662. We're gonna tack on. And now since I've sent emails to everybody and I've sent a certified registered letter to them return receipt of course I'm waiting to see when they're gonna refund that money to the principal. I'm still waiting and I purchased a car in the 14th. I advised them around the 19th. More

This was one of the best service experiences I have ever received - anywhere. Coben was waiting for me when I arrived - I didn't even have to go to the service desk to check-in. He reviewed what needed to received - anywhere. Coben was waiting for me when I arrived - I didn't even have to go to the service desk to check-in. He reviewed what needed to be done with me, gave me the price for the work and had the car ready exactly as promised. Plus, their new service center is really first class. More

My third Kia car. Love the service. All questions answered. Hassle free. Thank you everyone Love the service. All questions answered. Hassle free. Thank you everyone More

Loved working with family kia. Our salesman was Steve, not Jeff Brewer. Steve was very easy to work with. Our salesman was Steve, not Jeff Brewer. Steve was very easy to work with. More