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Faulkner Buick GMC West Chester, INC. - Service Center
West Chester, PA
1,040 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,040 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center
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April 27, 2024
I have been trying to reach someone at your dealership all day. Due to your error we know have to bring our back a THIRD time for a recall. Does anyone respond to messages? I was on hold for an HOUR. No a all day. Due to your error we know have to bring our back a THIRD time for a recall. Does anyone respond to messages? I was on hold for an HOUR. No apology on the mix up. Got two different stories. Not a good look and then you send me a survey? What do you expect it to say? More
by JFMULLOWNEY
Verified CustomerEmployees Worked With
Helpful April 27, 2024
Exceptional. Leslie did a great job of keeping me appri and providing me with fact based options. I appreciate the superb service. Leslie did a great job of keeping me appri and providing me with fact based options. I appreciate the superb service. More
by Mary
Employees Worked With
April 27, 2024
This appointment was to replace break pads and rotors on my Buick Encore. The problem had been diagnosed a week earlier so when I came to get the work done I expected that everything would be there to do t my Buick Encore. The problem had been diagnosed a week earlier so when I came to get the work done I expected that everything would be there to do the job. They didn't have the one part which added an hour to my wait. The lady at the payment desk was very nice and offered to have someone take me to get some lunch. At that point my car was almost done so that didn't make sense to me. They offered to take me home and come back later. That also is an hour so I chose to wait. More
by DLAUBACH44
Employees Worked With
April 27, 2024
Luis is awesome! Appreciate his hard work and friendly customer service . He is so cool Appreciate his hard work and friendly customer service . He is so cool More
by BENNETTTIFFANY20
Employees Worked With
April 26, 2024
It was a very enjoyable experience from David, perry & the finance guys, Matt & nate thank you to all the finance guys, Matt & nate thank you to all More
by joannecarl65
Employees Worked With
April 25, 2024
Everything was very professional. Leslie was great as always. Explanations are very helpful. Good Job! Thanks. Leslie was great as always. Explanations are very helpful. Good Job! Thanks. More
by gvludwig
April 25, 2024
Dealership is great. Not liking that I keep getting asked over and over to complete a survey. This will be the last time. Not liking that I keep getting asked over and over to complete a survey. This will be the last time. More
by SWERNERSPS
Employees Worked With
April 25, 2024
Luis is great, he's flexible, informative and always helpful. He's always available to answer any questions I have. helpful. He's always available to answer any questions I have. More
by BUNZRAE
April 25, 2024
They get things done right the first time and are very good at getting things done when they say they will be done. good at getting things done when they say they will be done. More
by MLNVHUTCH
Employees Worked With
April 23, 2024
Everyone I've dealt with was very professional and friendly. I would tell others about it. friendly. I would tell others about it. More
by SMCVOY
Employees Worked With
