Ferman BMW

Great Sales Person Charles Fernandes was the best. He was very patient with me as I visited the showroom more than 6 times before ordering our new car. He never pressure Charles Fernandes was the best. He was very patient with me as I visited the showroom more than 6 times before ordering our new car. He never pressured me and was always very welcoming. When the time finally came to ordering the car, he kept me posted throughout the process and we were able to pick up the car at the time and date we discussed. The entire staff from the receptionist, sales manager, finance guy and gentlemen who set-up and educated us on the car were extremely professional and helpful. More

Flat tire Great attitude,professionalism & response time. The accommodated me w a loaner although they were about to close.Highly recommend the team. I was take Great attitude,professionalism & response time. The accommodated me w a loaner although they were about to close.Highly recommend the team. I was taken care of by Stephany. More

Awesome! Very helpful, attentive, timely. Treated with a friendly tone and given time and attention to whatever needs or concerns are presented. Always ready Very helpful, attentive, timely. Treated with a friendly tone and given time and attention to whatever needs or concerns are presented. Always ready for the customer. Great team work. More

Service experience Everything was done well. Two things would have made my experience much better to deserve 5 stars: 1) a follow-up call regarding display of mileage o Everything was done well. Two things would have made my experience much better to deserve 5 stars: 1) a follow-up call regarding display of mileage on my BMW app was promised a week ago. Have not heard from anyone. 2) More at the detail level - 3 of the 4 tires were missing tire valve stem cap. This should have been replaced. More

Great service experience again Always a pleasure to work with the service department at Ferman BMW. Cesar is helpful, considerate, and professional. Automatic texting of my car Always a pleasure to work with the service department at Ferman BMW. Cesar is helpful, considerate, and professional. Automatic texting of my car status is the way to go!! More

Great Customer Service Very friendly. Explained what was done and anticipated services within the next few months. Did not keep me waiting long. Was fair with the amount of Very friendly. Explained what was done and anticipated services within the next few months. Did not keep me waiting long. Was fair with the amount of time it took to service my vehicle. More

Courteous service Dept I had a leak in my rear tire. It was fully checked by Cesar. He said it was a temperature change that caused my dashboard to say there was a leak. He I had a leak in my rear tire. It was fully checked by Cesar. He said it was a temperature change that caused my dashboard to say there was a leak. He told me to call back if it happens again. 2 days later it happened so I called into service and I was greeted by Cesar and he took car of my problem which was resolved. He was very courteous and efficient. More

Great Experience! Steve has great customer service skills. He was very patient, and explained everything. As a new BMW car owner he even went above, and beyond showed m Steve has great customer service skills. He was very patient, and explained everything. As a new BMW car owner he even went above, and beyond showed me every little feature the car had, and how to use them. I was dreading car shopping, but Steve made it very easy! Thank you! More

Excellent Quality Service Purchased a certified pre-owned vehicle from the dealer. Excellent quality service. Transparency in details and record history. Smooth process. Overal Purchased a certified pre-owned vehicle from the dealer. Excellent quality service. Transparency in details and record history. Smooth process. Overall, very satisfied with the purchase. Will return for service appointments. Thanks BMW Ferman! More

Excellent service Stefanie had defective door molding replaced that I notified the dealership of the defect shortly after buying my car new. I was promise That the mo Stefanie had defective door molding replaced that I notified the dealership of the defect shortly after buying my car new. I was promise That the molding would be fixed by at least three other Ferman Service Advisers but they never followed through or documented my complaint. I showed Stefanie old text messages that I had saved from previous advisers promising to fix the issue. Stefanie got the defective door molding fixed along with other scheduled maintenance. I will ask for Stefanie from now on when bringing my cat in for service. More