Ferman BMW

Lengthy Repair Time I am displeased with the amount of time it took for my vehicle to be properly diagnosed and repaired. My vehicle was brought into Ferman on 12/22/18. I am displeased with the amount of time it took for my vehicle to be properly diagnosed and repaired. My vehicle was brought into Ferman on 12/22/18. The vehicle was in service for 4 weeks total. I started calling the Manager after two weeks to ask why the lengthy repair time. It was apparent to me that my vehicle was not getting the attention needed to be diagnosed and repaired in a timely manner. Once I called the service manager, and then the service director, the vehicle was ultimately repaired. I should not have had to be the one to put pressure on them to figure out what was wrong. I feel that the dealership should have done a much better job from the beginning in working on diagnosing my vehicle. I want to especially thank Stephanie at the service desk for her communication with me during the 4 week period. Stephanie did an excellent job keeping me posted on what was happening with my vehicle. The issue I have is not with Stephanie. Stephanie did the best she could under the circumstances. She was a true asset during this experience! More

Jamie was organized and fantastic as always. Jamie always gets my car done as fast as she can, great service and fixed right the first time. Keep it up! Can't wait for my next excellent experienc Jamie always gets my car done as fast as she can, great service and fixed right the first time. Keep it up! Can't wait for my next excellent experience. More

May Have Saved My Bacon Took in 2003 Mini with 140,000 miles that I had recently inadvisedly bought from a neighbor for $2,500. Got very thorough review of car on rack. Was Took in 2003 Mini with 140,000 miles that I had recently inadvisedly bought from a neighbor for $2,500. Got very thorough review of car on rack. Was persuaded (without much effort) that it was essentially unsafe to drive because of extensive rust on essential parts, worn-out and broken pieces, etc. Bad news for me, but grateful for objective assessment. Service Advisor, Courtney Reason, and mechanic (didn't get name) were both particularly helpful.. More

Audi purchase Great! Great ! Enjoyed the experience and salesperson was number one. The best experience by far, I would recommend this dealership in the future, the Great! Great ! Enjoyed the experience and salesperson was number one. The best experience by far, I would recommend this dealership in the future, the car has been great More

Personal Service My experience with Ferman Mini was most certainly one of my best car buying experiences. My sales agent Sara was very accommodating and answered every My experience with Ferman Mini was most certainly one of my best car buying experiences. My sales agent Sara was very accommodating and answered every question I had about the car and the brand, as I was new to Mini. Her overall knowledge and enthusiasm about the brand made it more exciting for me in the buying process. I will most certainly refer any one I know who is interested in a Mini to Sara and Ferman. More

Ferman is THE DEALERSHIP!! Ferman has been always reliable and honest in their service for my Mini Cooper Clubman. Always available and much appreciated!! Highly recommended for Ferman has been always reliable and honest in their service for my Mini Cooper Clubman. Always available and much appreciated!! Highly recommended for all car care! More

Great Custimer Service. I love this service center. They aren’t pushy about the repairs needed on your vehicle. I was advised what service was due and I approved some repair I love this service center. They aren’t pushy about the repairs needed on your vehicle. I was advised what service was due and I approved some repairs and put others on hold. Great communication which can be very rare is the service industry. More

excellent advisors The advisors and management at Ferman BMW were courteous, energetic and helpful on all facets. Greated at the door with a smile and a handshake. Grea The advisors and management at Ferman BMW were courteous, energetic and helpful on all facets. Greated at the door with a smile and a handshake. Great service all around More

Another great car buying experience I just bought my second car in two months and I would not consider buying from anyone else. I live in Lakeland, but dealing with such a great team mak I just bought my second car in two months and I would not consider buying from anyone else. I live in Lakeland, but dealing with such a great team makes buying a car a pleasure and not an angst ridden chore. For the second time Mark came through for me with flying colors. I’m still amazed at just how incredibly much he knows about the cars and he is always available to answer questions both before and after the sale. Once more, thanks for everything, Mark!!! More

Excellent service I had my BMW in for service just for regular check up the service department is very neat and clean Jamie my service advisor was very polite and took I had my BMW in for service just for regular check up the service department is very neat and clean Jamie my service advisor was very polite and took care of my needs very quickly. I would definitely recommend the dealership. To friends and family More