Ferman BMW

Great Robert! Professional staff, great cars, friendly people, great location... there are much good words I can say about Ferman BMW. Before I decided which car I Professional staff, great cars, friendly people, great location... there are much good words I can say about Ferman BMW. Before I decided which car I am going to buy I spent few hours with Robert Chodorowski. He is GREAT sales advisor! Very honest and professional. You can trust him. I love my car and I will be back to Ferman BMW soon!!! More

Above & Beyond! Jamie and Team went above and beyond when working on my Mini. Not knowing what was quite wrong with it when I brought it in, they kept me up to date Jamie and Team went above and beyond when working on my Mini. Not knowing what was quite wrong with it when I brought it in, they kept me up to date throughout the day regarding progress. Since I am not from the area and was waiting, they continually checked on me to see if I needed anything and even gave me a ride to the mall so that I could break up the wait. I was pleasantly surprised to find that all of my repairs were covered under my warranty. Being a customer evaluator in a previous job, I honestly cannot think of anything that they could have done to improve upon the service. Thank you for a great experience! Visiting your dealership is worth the drive for me! More

Safety recall Quick service, fixed an additional minor problem for no charge. Clean nice customer waiting room. Invoice was clear and detailed. Service started whe Quick service, fixed an additional minor problem for no charge. Clean nice customer waiting room. Invoice was clear and detailed. Service started when I arrived. More

Always a Great Experience Why go anywhere else? Brian is the best. I haven’t bought a car from anyone else in years. Joe in finance was awesome as well. I can’t say enough Why go anywhere else? Brian is the best. I haven’t bought a car from anyone else in years. Joe in finance was awesome as well. I can’t say enough great things about them and the dealership. I recommend them highly. More

Great customer service This is the 4th BMW I have purchased at Ferman BMW. Their service and professionalism keeps me returning when I am ready to purchase a new BMW. This is the 4th BMW I have purchased at Ferman BMW. Their service and professionalism keeps me returning when I am ready to purchase a new BMW. More

Very happy new car owner! Everyone was very helpful and a pleasure to work with. Steve is extremely knowledgeable about BMW cars, as our client advisor he helped us find the p Everyone was very helpful and a pleasure to work with. Steve is extremely knowledgeable about BMW cars, as our client advisor he helped us find the perfect vehicle intuitively knowing our taste and expectations. We would highly recommend Steve and Ferman BMW!’ More

Best service around! Every time I visit your dealership my expectations are exceeded in every aspect. Robert Chodorowski is very professional, top of the line client advis Every time I visit your dealership my expectations are exceeded in every aspect. Robert Chodorowski is very professional, top of the line client advisor and overall a great man to deal with! I will NOT go anywhere else to purchase a car because of HIM! I recommended many of my friends to see Robert and he managed to sell a car every one of them. Service department didn’t disappoint either, always a pleasure! More

Kept me informed and happy. Let’s face it, having to take your car and is a real pain. But Jamie at Furman BMW really helped my experience. From the beginning she kept me very i Let’s face it, having to take your car and is a real pain. But Jamie at Furman BMW really helped my experience. From the beginning she kept me very informed of what was going on. She also made sure that I had a ride home or a car to rent in case I needed transportation during the time my car was being repaired. Once the estimate came in Jamie made sure I understood everything. I’m very thankful that she was my advisor and I’m happy with all the work that they did at the Furman BMW Service department. More

Good service Very helpful took longer than it should have dropped it off Friday to pick up Monday morning. Finally drove down at one to wait another half hour. I j Very helpful took longer than it should have dropped it off Friday to pick up Monday morning. Finally drove down at one to wait another half hour. I just want to say if it wasn't for Bob in parts this service visit could have went south. More

Frustrating 1st time Experience To be frank it didn’t meet my expectations of a BMW dealership. Below are a few specific takeaways. 1. I called the office before my appointment s To be frank it didn’t meet my expectations of a BMW dealership. Below are a few specific takeaways. 1. I called the office before my appointment stating that I needed a loaner car since it was a service engine soon issue and would likely not be resolved on Saturday. I was told that I could not request a loaner on Saturdays. Thankfully I was able to get a loaner. 2. I was told the cost would be about 600 and I ended up being charged almost 800. Almost 100 bucks was taxes. I was usually told a breakdown of the fees and the cost was either close if not below the estimate I received when having my car serviced at other BMW dealerships. In this case it was much higher. 3. When I was given my car back I sat down and noticed that my low tire light was on. I thought a basic inspection of the car occurred during my visit including filling the tires if needed. I also filled up the loaner air tires when the light came on my second day in driving the car. I’m glad to share additional thoughts if someone wants to call and discuss this further. More