Ferman BMW

Doug Wilder is the best! Have had so much work done & Doug's treated me great every time. He's patient & helpful & always willing to take the time to explain everything in det Have had so much work done & Doug's treated me great every time. He's patient & helpful & always willing to take the time to explain everything in detail & make sure I'm comfortable with everything being done. More

Professional salesman, Salesman Mrs Robert is very professional and person who knows his job very well. I wish myself meet on my live way people like Mrs Robert. I can recom Salesman Mrs Robert is very professional and person who knows his job very well. I wish myself meet on my live way people like Mrs Robert. I can recommend this Dealership for everybody because working there salsman like Mrs Robert. More

Service on 5 series Very helpful staff, Doug and Tomas a pleasure to work with. I would recommend them to anyone needing service. Great place to wait for work to be finis Very helpful staff, Doug and Tomas a pleasure to work with. I would recommend them to anyone needing service. Great place to wait for work to be finished and shuttle service wherever you want to go! More

Lack of Communication Dropped my 750 off on Wednesday At 10 am. This was the first available with a loaner (X3) which I asked specifically for an another 7 or 5 series or a Dropped my 750 off on Wednesday At 10 am. This was the first available with a loaner (X3) which I asked specifically for an another 7 or 5 series or an X5, as I am 6’9” and I drive this car for a specific reason. It is the only car of the 5 that we have that can fit my wife and my son at the same time comfortably. Was told that was all they had and that it would be done soon. The FOLLOWING Tuesday I get a call that it was ready. This is after I called on Monday afternoon after not hearing from anyone to ask what was going on. According to the lady that answered the phone. They just looked at the car on Monday Morning. What the xxxx. Why would you keep my car for 5 days before looking at it. I don’t care that I had a loaner it was a major inconvenience and nobody bothered to call me and explain why the delay. Besides being inconvenienced, I was concerned what the xxxx could be wrong as it’s 2016 with 20K miles on it. What is wrong with my car? I have 3 other BMWs and I will have to carefully rethink my relationship with this dealership. More

Minicoop 2009 Darlene King helped me again, she was very acknowladgabke,nice and profesional. The service was done fast, and efficiently. They diagnosis they mad Darlene King helped me again, she was very acknowladgabke,nice and profesional. The service was done fast, and efficiently. They diagnosis they made was to the point, they fixed the coolant leak and stopped the problem. More

Service is excellent Jimmy is always wonderful to work with. He is thorough and honest. I have been going to him for years and he is one of the reasons that I keep conside Jimmy is always wonderful to work with. He is thorough and honest. I have been going to him for years and he is one of the reasons that I keep considering buying another BMW. After all, if you don't get great service after the sale then it makes owning the vehicle more difficult, and unpleasant. This service center makes owning and servicing a BMW a pleasure. I will also add that during the service process I ended up talking with our Sales Person, Steve Venden, and he was also very helpful and honest with us. He has been so easy to work with that it is no wonder customers will wait for him. Between him and Jimmy, we don't even consider going to any other BMW dealership for any of our needs. By the way.... the only reason I did not give it 5 stars has nothing to do with the employees here. It has to do with the fact that calls are sometimes routed through an automated system, and then messages are not returned. I think the calls should always be answered by a person! This is a luxury line and customers should be treated as such at ALL times and in ALL interactions with the dealership! More

Battery check What could be a difficult experience when faced with a problem with my car is always taken care of courteously, friendly, professionally and expeditio What could be a difficult experience when faced with a problem with my car is always taken care of courteously, friendly, professionally and expeditiously. Love the service that I get at Ferman Mini. Hats off to a Paul Scaglione. You are the best! More

Above and Beyond Shout out to Courtney for her excellence in customer care! She arranged a driver to return my license after I left it at service center. Amazing way t Shout out to Courtney for her excellence in customer care! She arranged a driver to return my license after I left it at service center. Amazing way to show customers going above and beyond is just routine. Thank you More

BMW 128 Outstanding dealership with no pressure. Very informative. Spent a lot of time with us and made certain we were happy with your purchase. Alex Senko Outstanding dealership with no pressure. Very informative. Spent a lot of time with us and made certain we were happy with your purchase. Alex Senko was very pleasant, patient and helpful with our purchase. More

Worth the wait Ever since I got my Mini, I’ve always had it serviced in this service center. Staff are nice and accommodating, the waiting area is comfy and the tech Ever since I got my Mini, I’ve always had it serviced in this service center. Staff are nice and accommodating, the waiting area is comfy and the techs are great. Never had a reason to go somewhere else yet. More