Ferman BMW

Easy to work with I purchase my new X5 through truecar program and this dealer made every step an easy one! Gary, the salesperson, Joe, the finance manager and Toby the I purchase my new X5 through truecar program and this dealer made every step an easy one! Gary, the salesperson, Joe, the finance manager and Toby the BMW genius were all very attentive and great to work with! More

Used Car Purchase Everybody there were great. From my sales rep and sales manager all the way to the financing department. No back and forth, didn’t waste time and had Everybody there were great. From my sales rep and sales manager all the way to the financing department. No back and forth, didn’t waste time and had me in and out the same day More

Great experience I got a great deal and very satisfied with all sales personal that worked with me. I would not hesitate on buying my next car at this dealership I got a great deal and very satisfied with all sales personal that worked with me. I would not hesitate on buying my next car at this dealership More

Excellent purchasing and processing experience. The sales person was an excellent sales representative, no pushing, just let us look to our hearts content and then helped us make a good deal for the The sales person was an excellent sales representative, no pushing, just let us look to our hearts content and then helped us make a good deal for the 2019 Odyssey Elite we wanted. The warranty and finance person was also full of information and opportunity options for us, and was extremely kind and friendly. We felt good when we left the dealership. More

Quick service Quick and satisfying service. No hassles and car was washed and vacuumed even though the service was recall and there was no charge to me. Quick and satisfying service. No hassles and car was washed and vacuumed even though the service was recall and there was no charge to me. More

sales employee Thomas Horton is an asset to your dealershp We came in to your dealership with a vehicle in mind that we saw on the internet. We were fortunate to be greeted by Thomas Horton. Thomas was knowled We came in to your dealership with a vehicle in mind that we saw on the internet. We were fortunate to be greeted by Thomas Horton. Thomas was knowledgeable, friendly, and very helpful. More

Basic Service, not above and beyond There is a known defect in the design of my make/model which I have already had to have repaired once before (I’m the first and only owner and I take There is a known defect in the design of my make/model which I have already had to have repaired once before (I’m the first and only owner and I take good care of my car which is still covered under warranty). The glove box leather peels away from the frame over time - not exactly a defect BMW’s are known for! The second glove box is now doing the same, but I was told it’s not covered and would cost $585 to fix. I have to pay for a glove box that has already been replaced once before because the defect STILL hasn’t been fixed?! Hard pass. I mentioned to the sales rep who called and gave me that price (Nick) that the service dept “doesn’t sell cars,” so they don’t care about customer loyalty or the fact that this is a serious customer service issue. I called the sales dept to let them know about Nick’s attitude and was told it would be handled internally. When I showed up to my appt with James (not listed below) he was ready to charge me close to $300 for oil and brake fluid service until I reminded him I still had the warranty. He was quick and kind fixing the mistake and added windshield wipers, all covered and no charge to me. He asked if I wanted to pay to fix the glovebox to which I responded no (I had thought that “fixing it internally” would have meant the dealership would have offered to fix the defective part, but unfortunately they did not). I will just take my business elsewhere for my next car (which I’ll be buying sometime in the next 2-3 months). More

Awesome service in all ways. Service advisor Courtney could not have been more helpful. Service was well done and timely. It one of the best service experiences I have ever had. Service advisor Courtney could not have been more helpful. Service was well done and timely. It one of the best service experiences I have ever had. Courtney went out of her way to get my car to Fermanagh Mini and get it back to me. More

Lousy service Wasted two trips to ferman bmw 2018 bmw 7 They Kept my wife’s car for two days, False promises, gave me run around that he ordered parts from Germany Wasted two trips to ferman bmw 2018 bmw 7 They Kept my wife’s car for two days, False promises, gave me run around that he ordered parts from Germany, asked for my wife driving license and registration, absolutely not a professional service center, they don’t care if they are wasting your time. I have kept all the conversation via email with this (ediot) I am sorry but I don’t want to use this word but I just felt insulated they way this guy treated me. Finally he just returned the car to my house because he don’t wanted to face me. More

Knowledgeable, Friendly, and Professional Sales Service I had a great experience at Ferman BMW from beginning to end. I was very impressed with Client Advisor Brian Gains. He answered all of my questions ab I had a great experience at Ferman BMW from beginning to end. I was very impressed with Client Advisor Brian Gains. He answered all of my questions about several different BMW models and series. He was very knowledgeable about each car. He also had a very polite and friendly manner, and was very professional. I never once felt pressured or uncomfortable. Even after we had closed the deal on the new car, he was very helpful, and made it clear he was available for any future questions or assistance with my new car purchase. I made it a point to request his business cards to pass on to friends and associates that are, or may be, interested in purchasing a BMW in the near future. Scott Douglas in Finance was also very helpful and informative, and gave clear and detailed responses and advice to all of my finance questions. More