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Ferman BMW
Palm Harbor, FL
8,061 Reviews
Ferman BMW is dedicated to making your dealership experience pleasant, fast and simple. Whether your initial point of contact is through our website, as a walk-in Guest or through a phone call, our Team will provide you with a convenient, streamlined and beneficial experience at all times.
You'll find one of the best selections of your favorite new BMW cars and SUVs in the Tampa Bay Area, as well as certified pre-owned BMWs, and popular late-model used cars.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 8,061 reviews
December 20, 2017
Quick and easy! Ryan was super helpful in finding me a great vehicle in my price range. My Volvo XC60 is Just what I wanted! Joe in the finance office was very pati Ryan was super helpful in finding me a great vehicle in my price range. My Volvo XC60 is Just what I wanted! Joe in the finance office was very patient and answered all of my questions. More
by Dozenroses13
Employees Worked With
Joe, Ryan George
December 20, 2017
Toby the Genius This is my first BMW experience and it was hands-down the best auto dealer experience I’ve had. I have always owned Mercedes in the past, and the peo This is my first BMW experience and it was hands-down the best auto dealer experience I’ve had. I have always owned Mercedes in the past, and the people and the service and the experience were nowhere in comparison to Ferman BMW. Toby was my genius instructor, and he was fabulous and shared everything clearly and thoroughly. I am so happy to be a BMW owner for life! More
by Kelly123
Employees Worked With
Gregory Larsen, Bobby Haines, Toby Edward Pacuch
December 20, 2017
Fantastic place, great customer service! This dealership was top notch! Gary went above and beyond , He gave me suggestions and his advice, but was in no way pushy what-so-ever. After I deci This dealership was top notch! Gary went above and beyond , He gave me suggestions and his advice, but was in no way pushy what-so-ever. After I decided on a BMW the process was absolutely painless. So quick and professional. I felt like family by the end of the whole process! I would recommend Gary Mack to anyone who is looking for a new or used vehicle. More
by Ann
Employees Worked With
Gary Mack
December 20, 2017
Go for Alex Wolf If your looking for a honest, upfront sales person who will go out of his way for you and is respectful of your time, Alex Wolf is your guy. You won't If your looking for a honest, upfront sales person who will go out of his way for you and is respectful of your time, Alex Wolf is your guy. You won't be disappointed. More
by Juanito Rudio
Employees Worked With
December 20, 2017
Best Service Department in Town Best Service Department in town.... Nick should be the model for all service advisors at any dealership. Have also purchased two vehicles here, and bo Best Service Department in town.... Nick should be the model for all service advisors at any dealership. Have also purchased two vehicles here, and both experiences were extremely positive and efficient. More
by Jjmele
Employees Worked With
December 20, 2017
Service and purchase Nick always goes above and beyond in service, rare to find such an employee anymore. He has always made my experience pleasant and exceeds expectatio Nick always goes above and beyond in service, rare to find such an employee anymore. He has always made my experience pleasant and exceeds expectation More
by Cooper1997
December 20, 2017
Professional and Courteous All of the personnel that I dealt with were friendly, helpful, and professional. I have never had a problem with the service at Ferman BMW. All of the personnel that I dealt with were friendly, helpful, and professional. I have never had a problem with the service at Ferman BMW. More
by Customer
Employees Worked With
December 13, 2017
Easy to work with excellent sales team The dealership makes it easy to do business with from Bill Small to Gary Mack. Very prompt, professional and follow up is five stars. Wouldn't hesit The dealership makes it easy to do business with from Bill Small to Gary Mack. Very prompt, professional and follow up is five stars. Wouldn't hesitate to purchase another vehicle from this dealership More
by Donovan22
Employees Worked With
Gary Mack
December 09, 2017
Worst Customer service by Shane McKenzie! I never leave a review but always is a first time.My family and I when to Ferman BMW to buy a X6 ,We got a deal set from Alex and Bobby and put $5000. I never leave a review but always is a first time.My family and I when to Ferman BMW to buy a X6 ,We got a deal set from Alex and Bobby and put $5000.00 deposit for our new car that day ,it was a Saturday Next day we when back to clear some of the questions.Shane McKenzie was at the front lobby trying to discuss and arguing and saying you already sign what are you doing here ! Really rude everything ending getting my wife piss for no reason safe the trouble go somewhere else he doesn't care ! Pretty arrogance business man we ask for our money back and when and bought our car in Reeves where people are treated with respect. More
by mmatos
Employees Worked With
Shane McKenzie, T D
December 09, 2017
"The worst encounter of any dealership employee ever" Bobby Haines, the business manager at Ferman BMW left me with a completely bad taste of the Ferman organization. I had called in and spoke with Bobby Bobby Haines, the business manager at Ferman BMW left me with a completely bad taste of the Ferman organization. I had called in and spoke with Bobby to ask about certain warranties and he was clearly annoyed with my inquires. At one point on the phone call I asked him if I was bothering him and if there was someone else I should speak to?! He rushed me off the phone and said he would email information regarding prepaid maintainence. Sadly, that email never came!!! I called Reeves and Jennifer was amazing and got me into contact with her professional business manager who helped me complete my service plan over the phone! Sorry to report- but stay away from Ferman BMW - business is so good that customer service seems to be an expendable option! More
by AlexHamlin7series
Employees Worked With
Bobby Haines, Bobby Haines
