Ferman BMW

great service; great customer service; great facility. From arrival to departure a class act! Cesar was very good. Informative and polite and just plain nice. The coffee is also an incentive. Love the From arrival to departure a class act! Cesar was very good. Informative and polite and just plain nice. The coffee is also an incentive. Love the coffee maker. More

Cesar gets it done. Ferman is a big company and their BMW dealer has a lot of employees and service advisors. It is in these kinds of situations where it's often hard to Ferman is a big company and their BMW dealer has a lot of employees and service advisors. It is in these kinds of situations where it's often hard to find personalized attention. Fortunately, Cesar puts that concern to rest: he is responsive, candid, and empathetic. Most importantly, he takes pride in doing things right. More

Customer First Approach I had a questionable item to be fixed. Paul Scaglione (Service Manager) and Courtney Deason (Assistant Service Center) were very understanding. Serv I had a questionable item to be fixed. Paul Scaglione (Service Manager) and Courtney Deason (Assistant Service Center) were very understanding. Service was done quickly and accurately by Darlene King (Service Advisor). Since 2013, I have had informative and first-time-right service with the Ferman Mini of Tampa Bay Service Center. Just another great experience! More

Fast and easy Caesar took care of everything and kept me informed with updates about the progress of the service in my car. Comfy waiting room as well. Caesar took care of everything and kept me informed with updates about the progress of the service in my car. Comfy waiting room as well. More

Flat Tire I was towed in with no appointment due to a blowout in my run flat tire. The dealership got me shuttled to work while the damage was assessed. Luckily I was towed in with no appointment due to a blowout in my run flat tire. The dealership got me shuttled to work while the damage was assessed. Luckily the wheel was ok, but the force of the impact caused need for an alignment too I requested that both front tires be replaced, as they were worn anyway. Darlene only had 1 tire in stock, but set me up with a loaner car so I'd have transportation the next day. Everyone I worked with made everything so easy and they were super efficient-no hours in the waiting area. The prices were also in line with what Tire Kingdom would have charged to do the same work, so you're not getting over charged by going to the dealer. I'm so glad I bought my car here. More

Probably the best car buying experience I’ve ever had. I was very pleased! They were very appreciative of my business and really worked to help me get the best deal for my budget. Everyone was kind and p I was very pleased! They were very appreciative of my business and really worked to help me get the best deal for my budget. Everyone was kind and professional. Aleksandr, Brian, Scott in Finance! Awesome team of very caring people. More

Fantastic Salesman(Wow!!! Great Dealership) I Spoke to Dan Macdonald over the phone and right away I was impressed. I had called several other dealers and spoke to the business development unit I Spoke to Dan Macdonald over the phone and right away I was impressed. I had called several other dealers and spoke to the business development unit but the sales dept never called me back. Well Dan took all my information went outside to check on the car I called about and emailed me pics of the car. He even pointed out all the imperfections and highlighted them out in his pics...Wow must salesman don't do that. Dan gave me his cell and when I had questions that same day I must of called him on his cell phone 5 times and he answered every time. I did credit app over the phone and drove 250 miles to the dealership because I liked the Lexus they were selling but I also liked Dan. Believe me I would not have drove that distance if the salesman was an a>>hole which must of them are. When I arrived at the dealership Dan had the car looking immaculate as he put his best detail guy on it. I was so impressed I decided to buy another car from him a few days later, I just wish all sales guys could be like him! More

Got the car I wanted Big thanks to Robert Chodorowski who made it happen for me. I live 2 hours away from the dealer and he handled everything super smoothly from getting Big thanks to Robert Chodorowski who made it happen for me. I live 2 hours away from the dealer and he handled everything super smoothly from getting info to financing! More

Always taken care of quickly. Each time I visit Ferman BMW I am treated very nice. Service is completed in less time than anticipated. Employees are always very professional. Car Each time I visit Ferman BMW I am treated very nice. Service is completed in less time than anticipated. Employees are always very professional. Car is always very clean after being serviced. More

Service Very happy with Jimmy and his assistance and follow up about the service provided Car works fine and they washed the car as well Thanks Very happy with Jimmy and his assistance and follow up about the service provided Car works fine and they washed the car as well Thanks More