Ferman BMW - Service Center

Sal is always friendly and efficient. My vehicle was done earlier than expected as well. My vehicle was done earlier than expected as well. More

Great people and great service. In and out quickly. Getting the windows tinted took less than an hour. In and out quickly. Getting the windows tinted took less than an hour. More

As always Nick took good care of me. He explained everything clearly and the work was completed within time promised. He explained everything clearly and the work was completed within time promised. More

Sal is great. Very kind and attentive. Knows his stuff! He takes very good care of me and my car. Very kind and attentive. Knows his stuff! He takes very good care of me and my car. More

I always get great service here. They got me in quickly and out quickly as well. They got me in quickly and out quickly as well. More

I always receive great customer service when I visit Ferman BMW. Everyone is always very kind, courteous and friendly. Ferman BMW. Everyone is always very kind, courteous and friendly. More

Excellent service from this dealer every time-Ferman BMW is the best-I will always use them BC is the best-I will always use them BC More

The dealership really came through on this one. The driver ran into something taking my car back and it really messed up the front end. They were very good about fixing everything and even did the The driver ran into something taking my car back and it really messed up the front end. They were very good about fixing everything and even did the tires which I wanted fixed. Overall, I was very pleased with this service. More

Great service, took care of everything my X1 needed! !! Fantastic customer service at Ferman BMW !! Fantastic customer service at Ferman BMW More

My experience at the dealership was phenomenal. The staff members were courteous and took time to explain everything to me. The cost of my vehicle diagnostics and repair were justified. I did no The staff members were courteous and took time to explain everything to me. The cost of my vehicle diagnostics and repair were justified. I did not feel like I was being price gouged - which has always been my hesitation with manufacturers. I gave three stars instead of five because the two Lyft pick-ups arranged by the dealership were awful, although well intended. I strongly urge BMW to reevaluate their contract with Lyft. I felt incredibly uncomfortable, unsafe, and unsatisfied with that measure of my experience. It had me in tears twice… a staggering poor start and end to my day, although the dealership interaction was pleasant in between. Lyft service is of no reflection of the BMW staff members and the experience they provided. Next time I will call my own Uber or another transportation service with higher standards for drivers/vehicles. Honestly I’d rather walk. Barefoot. More