Ferman BMW - Service Center

Sal was terrific. He listened to my concerns and we worked together to solve the problem in a way where we were both satisfied. He listened to my concerns and we worked together to solve the problem in a way where we were both satisfied. More

The service at Ferman BMW is always outstanding. The work is always done efficiently and within the estimated amount. The work is always done efficiently and within the estimated amount. More

Great service and communication! Accommodated me nicely for what I needed! Will come back for sure Accommodated me nicely for what I needed! Will come back for sure More

They diagnosed my problem quickly. They did a good job communicating with me on the parameters of the repair. They completed the repair sooner than I expected. They did a good job communicating with me on the parameters of the repair. They completed the repair sooner than I expected. More

Called on a Sat. Went through 3 people to get to the right person. Was told "all, set, we'll call you Monday and tell you what time to bring car. No one called Monday Went through 3 people to get to the right person. Was told "all, set, we'll call you Monday and tell you what time to bring car. No one called Monday. When I then called - "We have no record of you." Once the car was there, the service was great. More

I am happy with the service that I received at firm and BMW and I highly recommend them BMW and I highly recommend them More

Roy consistently provides excellent customer service. I am extremely impressed and find myself fortunate to be able to work with Roy. He exceeds my expectations. I am extremely impressed and find myself fortunate to be able to work with Roy. He exceeds my expectations. More

I live this dealership! Everyone here makes me feel like part of the BMW Family. Roy is awesome! Everyone here makes me feel like part of the BMW Family. Roy is awesome! More

Very Helpful, friendly, clean, easy to work with. Professional and took care of my problem. Professional and took care of my problem. More

I communicated very clearly at the very first appointment the issue but the advisor didn’t listen. I was told something was required to get the rattle to stop. At the time I said that does not make sense. A the issue but the advisor didn’t listen. I was told something was required to get the rattle to stop. At the time I said that does not make sense. Are you absolutely pasta place to go double check because it doesn’t make any sense because the rattle stared after the front skid plate was removed. I drove the care for 2 months without a rattle. The advisor checked with the shop and said it was NOt possible to tighten up the skid plate in the rear with out the front. I decided to get the front down to stop the rattle. However got it done but the rattle did not go away. I called after 10 mins of picking the car up. In addition you guys say that you vacuum and wash vehicles, you have not vacuumed in my vehicle once. I also got my brake flush. However, they didn’t check the brake pads appropriately. I got a brake service pad less than two weeks after the brake flush. I’m addition they didn’t do the brake flush buy the book. They did it without removing the tires. They said they could put air in the tires because they didn’t know where the key for the room once over the key for the rivers in the place the key for the rim goes in a BMW alpina. Not to mentioned they didn’t call to just ask me so they could do the job. You do not offer rental cars as every other BMW dealer prior to my experience with this dealer. Finally when I requested a supervisor to call to review they had the same advisor calll. Then he said he didn’t hear me tell him the rattle was in the rear. This dealer is the worst BMW dealership I have worked with. More