Ferman BMW - Service Center

I was very disappointed the last time I brought my vehicle in for service. I asked if the work required under warranty and I was told yes. When I arrived I was told it wasn’t. I didn’t even get a call vehicle in for service. I asked if the work required under warranty and I was told yes. When I arrived I was told it wasn’t. I didn’t even get a call to let me know this. I caught me off guard. More

Cesar is a xxxxxxpro - knowledgeable, attentive and had the car ready earlier than agreed upon. the car ready earlier than agreed upon. More

Outstanding and consistent service. The service team has great ability of making guests feel special. The service team has great ability of making guests feel special. More

Sal at Ferman BMW always has my back when it comes to getting my car fix in timidly manner getting my car fix in timidly manner More

Very happy with my purchase, Tom Berges did a great job assisting us. Would recommend assisting us. Would recommend More

I didn't appreciate the way how they treat the issue with me. ( I am talking about my personal experience) . At first , they proposed to me this car. I accepted and one week after using it, I came back to me. ( I am talking about my personal experience) . At first , they proposed to me this car. I accepted and one week after using it, I came back to the dealership with technical issues. They knew about these issues but didn't fix it. That is not honest at all. I am totally disappointed. More

I am used to exceptional service at my Northern BMW dealership. With the exception of Sal, the service I received was very disappointing. When I first called to schedule service as a new customer, th dealership. With the exception of Sal, the service I received was very disappointing. When I first called to schedule service as a new customer, the person answering the phone said he had never heard of an Alpina car. I had to spell it for him. I told him I needed front brakes on an Alpina b6. He scheduled my appointment for a BMW i3. When I arrived, after a 30 minute drive through heavy traffic, I was told they would have to check to see if they had the parts in stock. The parts were not in stock - a fact easily ascertained if anyone had bothered to check at the time I made my appointment or at any time in the intervening two weeks between my call and the actual appointment. So, I wasted an hour of my time even though the dealership knew both the model of my car and the precise parts needed. I was then quoted a price for the work, prepaid for the parts and came back two weeks later. Upon arriving I was told that the quoted price was not correct because the “tech” had “forgotten” to include the price of all of the parts and the actual charge was $60 higher. Having spent two hours on the road, one completely unnecessary, and being charged higher than the written quote, you can be assured I will not be back. More

During my last service I found Ferman BMW staff to be very courteous, professional and helpful. Even got refreshed by the company genius on some of the technical features offered by the car. It was a gr very courteous, professional and helpful. Even got refreshed by the company genius on some of the technical features offered by the car. It was a great experience. More

Good service advisor and master mechanics blah blah blah blah blah blah blah blah etc blah blah blah blah blah etc More

Everyone is very welcoming and cordial. My car was repaired before it was promised And returning a very clean condition. My car was repaired before it was promised And returning a very clean condition. More