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This rating includes all service center reviews, with more weight given to recent reviews.
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4,202 Reviews of Ferman BMW - Service Center
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November 10, 2022
I’ve never had service as great as I did coming to Ferman. They treat you like a star, thanks to everyone. Ferman. They treat you like a star, thanks to everyone. More
by ervinmulet
Verified CustomerEmployees Worked With
November 09, 2022
Cesar, my in service person, is the best. David Soto is a great sales person. Love Ferman. David Soto is a great sales person. Love Ferman. More
by JBESNARD5050
November 08, 2022
The service center is amazing- top notch and quick. Incredible attention to detail. I will continue to use them. Incredible attention to detail. I will continue to use them. More
by GINETTE30
Employees Worked With
November 08, 2022
Ok but maybe should have offered to look into oil light issue (eg engine flush) since saying it has the correct amount of oil isn’t going to fix anything. issue (eg engine flush) since saying it has the correct amount of oil isn’t going to fix anything. More
by atlantis925
Employees Worked With
November 08, 2022
Stay away. After misdiagnosing my 7 series BMW and wasting $7,000, My car has yet to be fixed. Now they say that the actual issue needing repair is another $14, After misdiagnosing my 7 series BMW and wasting $7,000, My car has yet to be fixed. Now they say that the actual issue needing repair is another $14,850! Poor customer service experience on all fronts. More
by Julanecook
Employees Worked With
November 08, 2022
My service advisor is so nice and accommodating for my rushed schedule. I can communicate with my advisor by text if necessary and if I can’t wait, I’m offered a ride and pick up later in the day when my rushed schedule. I can communicate with my advisor by text if necessary and if I can’t wait, I’m offered a ride and pick up later in the day when my car is ready. More
by Ms. D
Employees Worked With
November 08, 2022
Service is always excellent! Fast and does not disrupt my day. Loaners definitely helps! Shop environment very clean. My service advisor Nick Hawk is so easy to deal with and I t Fast and does not disrupt my day. Loaners definitely helps! Shop environment very clean. My service advisor Nick Hawk is so easy to deal with and I trust him. More
by Audrey2659
Employees Worked With
November 08, 2022
Excellent and very responsive customer service, professional, timely maintenance and friendly environment made this visit a pleasant experience. professional, timely maintenance and friendly environment made this visit a pleasant experience. More
by zsmiha
Employees Worked With
