Ferman BMW - Service Center

Very friendly and remembers my name every time I go there which is weekly because I love the free car wash service. which is weekly because I love the free car wash service. More

Very efficient and polite to deal with customers On time and waiting time is short. time and waiting time is short. More

I never leave without a smile knowing my car is well taken care of. Hope to keep this car for a long time! taken care of. Hope to keep this car for a long time! More

The staff was prompt, efficient thorough when I took my vehicle in for regular maintenance. vehicle in for regular maintenance. More

Courtney was great! My new radio is working great so far. There was a small issue after with the navi. It was fixed immediately on my return. Good knowledgeable peop My new radio is working great so far. There was a small issue after with the navi. It was fixed immediately on my return. Good knowledgeable people! More

Dealership facilities were bright and clean with nice customer amenities. Personnel in the show room or courteous and pleasant. customer amenities. Personnel in the show room or courteous and pleasant. More

The advisors are very nice but how do I know the mechanics have done a good job? I can’t see them while they are working on my car. There are no pictures or videos. How do I know that they are not mechanics have done a good job? I can’t see them while they are working on my car. There are no pictures or videos. How do I know that they are not creating future problems so that I have to bring my BMW back for service? I’ve always wondered about how honest mechanics really are. How do we really know what they are doing to our vehicle when it’s in the service center? Btw, I paid $1900 for front and rear brake pads and rotors. I was hoping it would be covered under the 50k warranty but since I am the 2nd owner, my car is not eligible. Before that I took my car in to Ferman and they replaced a dead battery and performed a routine oil change. Everything seemed fine but the next day, the “service due” and “oil level is dangerously low” messages appeared. I took it back in and they said that they must of forgot to reset the message center. It made me worry because that does not add up. What if they changed the battery out, drained the oil but forgot to add oil? Or what if they did not perform it all? From what I understand, the diagnostic monitoring system on BMW are very sensitive and accurate so why would it read that way if they performed an oil change. The staff there is amazing but it’s very difficult to get a hold of anyone in Service Department by phone. More

Since ownershop of 2018 vehicle windshield wipers have chopped across window, service center cannot repair them or know why it happens. Rotors on wheels started rusting over a year ago, service center/dea chopped across window, service center cannot repair them or know why it happens. Rotors on wheels started rusting over a year ago, service center/dealership will not warranty them. More

Service pointed out things needed for our x3. And did a good job on the oil change. And did a good job on the oil change. More