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Ferman BMW - Service Center

Palm Harbor, FL

4.7
3,944 Reviews

3,944 Reviews of Ferman BMW - Service Center

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October 19, 2021

Purchased a certified pre-owned BMW 2 months ago and already have a light going off. Service department has not called me back and left voicemail for GM. Still awaiting. Not great service when you spend More

by AMMiranda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bob Murray
1.0
This rating includes all reviews, with more weight given to recent reviews.
October 19, 2021

The best! Jamie and everyone else there were super helpful and took great care of us. Thanks! More

by DEDEZELIC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Annese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Silcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 18, 2021

Always a great experience at Ferman! The entire Ferman team's commitment to customer experience is exceptional. More

by pikekimberly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Tereso
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 11, 2021

Great customer service and nice atmosphere! The professionalism was there from my time of arrival throughout the entire experience. More

by ricardo.a.bailey
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nick Hawk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alan Mazur
October 08, 2021

From the moment when I parked my car before the service to the moment after completing of scheduled service they all deserve 5 stars. Great job - thanks More

by mike.kortas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sal Graziano
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 08, 2021

Kind courteous service attention to detail. Would recommend Ferman BMW without hesitation. Thank you. Andrew More

by comrip52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sal Graziano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2022 -

comrip52 responded

Great service, courteous personnel.I was able to get a few issues addressed and resolved despite not having made appointment in advance. I am grateful for being fit in despite dealership being quite busy at that moment. Thank you Andrew

October 07, 2021

The Ferman team did a great job demonstrating great customer service. In particular ourtney on the service team and our BMW service leader Cesar! More

by conticasa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Tereso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Courtney
October 07, 2021

Had great service and they worked around all the other things going on in my day. More

by fkare1205
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Tereso
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 07, 2021

Always world-class service! Jamie always follows up, doesn’t miss any items mentioned, circles back as stated and communicates as promised. More

by FERMANBMW0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Annese
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 07, 2021

We are always happy with the service here and would recommend them to anybody with a BMW. More

by mlakey58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sorry, I do t remember but the service dept. was great.
Oct 07, 2021 -

mlakey58 responded

Thank you!

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