Ferman BMW - Service Center

Nick the service manager is very helpful . thanks Highly recommended. excellent service and Iam very satisfied. recommended. excellent service and Iam very satisfied. More

Service was great! Last few times I have asked for the car to be washed. Didn’t even look like it was washed. Terrible job! car to be washed. Didn’t even look like it was washed. Terrible job! More

Sal Graziano was extremely helpful and honest. The work seems to have been done properly. seems to have been done properly. More

All went well everything was perfectly orchestrated they were waiting for the car and knew what service was needed were waiting for the car and knew what service was needed More

Service department misdiagnosed the problem resulting in me changing the rear differential and did not fix the issue. me changing the rear differential and did not fix the issue. More

I appreciate Nick Hawk's support, he was able to leverage an appointment based on a cancellation that allowed me to secure service sooner than expected due to a cancellation. Nick is responsive, provides cl an appointment based on a cancellation that allowed me to secure service sooner than expected due to a cancellation. Nick is responsive, provides clear information including recommendations based on my vehicle's current status and upcoming needs. More

Poor service and communication by the service advisor, Courtney. I asked for any service to be done as the dash light was on. Changed the oil and never asked me if I wanted any other service even though Courtney. I asked for any service to be done as the dash light was on. Changed the oil and never asked me if I wanted any other service even though I told them to do any service required. After they changed the oil and did th 27 point check, I got home and noticed the vehicle check light was on under vehicle status. Texted back and forth with Courtney and she told me that check was done as it cost $174 and most people are happy with the 27 point check. I would have done this as there is 35,000 miles on the care. Fast forward to a week later and my battery discharge light went on. Down to 27% which would have been picked up by the service that was not done. I got the battery changed out at the nearest dealership to me, Sarasota. No more Ferman. I could have been stranded if I had been on a long trip. Poor service and communication by the service advisor and assumptions rather than just telling me what my options were. Courtney's name is not on the service dept. list so I rated Jamie, who was my advisor on my prior visit, she did a good job. More