Ferman BMW - Service Center

Everyone at Ferman BMW is very professional and helpful. They have honest prices and honest practices. I even had my advisor find out about an extended warranty on a broken part and it was replaced for free They have honest prices and honest practices. I even had my advisor find out about an extended warranty on a broken part and it was replaced for free! Highly recommended! More

Always exceptional service by extraordinary staff, that help you throughout any process. Ferman dealerships are the most professional dealership I’ve ever used, and continue to use for all my purchases. help you throughout any process. Ferman dealerships are the most professional dealership I’ve ever used, and continue to use for all my purchases. More

I only went to this dealership once. I dealt with 3 people, my primary associate that scheduled my repair and recall issue, another person who assessed my car for value and potential trade in or sale a people, my primary associate that scheduled my repair and recall issue, another person who assessed my car for value and potential trade in or sale and a different associate when I picked up my car. The first 2 were very helpful and I was very happy with, especially the assessor who spent a lot of time with me explaining my options and gave great advice and tips. Unfortunately the person who I dealt with when I picked up my car was short with me, did not have all the facts and did not listen, he made the experience poor, frankly he made my blood boil, I don’t think he would have treated me the same way if I was a male customer. More

Sal directed me to see a Genius named Jazer who analyzed the problem and explained that the c.d. media system had anti pirating protection and did not download certain c.d.'s. Both Sal and Jazer did a great the problem and explained that the c.d. media system had anti pirating protection and did not download certain c.d.'s. Both Sal and Jazer did a great job, More

The service departments' commitment to quality customer service is unmatched in this area for service and customer care. Will happily drive past other BMW dealerships for Ferman! service is unmatched in this area for service and customer care. Will happily drive past other BMW dealerships for Ferman! More

Mary was super helpful and so were the managers in finding what I wanted. I am very happy with my new BMW! I would recommend their dealership. finding what I wanted. I am very happy with my new BMW! I would recommend their dealership. More

Great job, thank you for working with me. You worked magic by getting me a loaner car! I greatly appreciate all your hard work and understanding. magic by getting me a loaner car! I greatly appreciate all your hard work and understanding. More

Make it 6 stars as they always do a great job. However, I must tell you that I HATE getting these surveys. I swear I can't even go to hamburger join without them wanting to know if they did good job. Yes you must tell you that I HATE getting these surveys. I swear I can't even go to hamburger join without them wanting to know if they did good job. Yes you did good! "Ribbons for Everyone" BTW: I do not know most of these people, so gave them all 5 Stars. If it helps, tell them I love them. Jim More

Great service and communication. Sal was friendly and knowledgeable and ensured I was communicated with every step of the way. Couldn’t be happier with the experience. knowledgeable and ensured I was communicated with every step of the way. Couldn’t be happier with the experience. More

Sal took such good care of me!!!!! He really took the time out to keep in contact with me about my car and was very reassuring!!! They also had my car back to way faster than I was expecting!!! Thank you time out to keep in contact with me about my car and was very reassuring!!! They also had my car back to way faster than I was expecting!!! Thank you so much Sal!!! More