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Ferman BMW - Service Center

Palm Harbor, FL

4.7
4,085 Reviews

4,085 Reviews of Ferman BMW - Service Center

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April 07, 2020

I give Cesar a 5 Star he undid some of the wrong Nick did. Nick was unprofessional and incompetent and deserves a one star. Cesar made sure my service concerns were met and taken care of More

by mpcjewel
Recommend Dealer
Yes
Employees Worked With
Cesar Tereso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Hawk
1.0
This rating includes all reviews, with more weight given to recent reviews.
April 06, 2020

I Always get excellent customer service. When I bring my car in. Jamie always kept me informed while I was there. I also like how they text me and follow up. More

by wdsidelady
Recommend Dealer
Yes
Employees Worked With
Jamie Annese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Senko
April 06, 2020

Cesar my service advisor at Ferman BMW did a great job taking care of my issue with my M235I BMW. He was very professional and over delivered on his promises More

by Paco1
Recommend Dealer
Yes
Employees Worked With
Cesar Tereso
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 03, 2020

Awesome at home service for my recall notice ! Could not believe you would do a home visit to ensure all was ok with the car!! Fantastic!! More

by jnjpeters041
Recommend Dealer
Yes
Employees Worked With
Person who came to my house
Apr 04, 2020 -

Ferman BMW responded

Thank you for choosing Ferman BMW and for your 5 Star Rating. Bob Murray General Manager

April 03, 2020

Service was excellent Cesar in service department handled everything for me and it was seamless pick up and delivery were just an added bonus thanks! More

by JAMES G.
Recommend Dealer
Yes
Employees Worked With
Cesar Tereso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2020 -

Ferman BMW responded

Thank you for choosing Ferman BMW and for your 5 Star Rating. Bob Murray General Manager

April 01, 2020

I was a pleasure working with Bob Murry and my sales person Cleo , thanks to their professional help I will continue to do business with Ferman More

by cceverilla
Recommend Dealer
Yes
Employees Worked With
Jamie Annese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cleo Coney Jr
Apr 04, 2020 -

Ferman BMW responded

Thank you Joe for choosing Ferman BMW and for your 5 Star Rating. Bob Murray General Manager

March 31, 2020

Great service and sales team Always treated like important customers. Service and Sales are fabulous. WE will be returning customer. Neat clean and well serviced showroom. Grea More

by BODYFITNESSFL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Annese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Wolf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Mack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Cleaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ronald Whiting
Apr 04, 2020 -

Ferman BMW responded

Thank you for choosing Ferman BMW and for your 5 Star Rating. Bob Murray General Manager

March 31, 2020

Stevon Budhu, Kenny Russell, and Nick Hawk took care of us, as they always do! These guys are the best at what they do! Thank you! More

by NDiBella
Recommend Dealer
Yes
Employees Worked With
Nick Hawk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny Russell and Stevon Budhu
Apr 04, 2020 -

Ferman BMW responded

Thank you for choosing Ferman BMW and for your 5 Star Rating. Bob Murray General Manager

March 29, 2020

My asvisor was professional but not friendly , he was dry. My car wasnt washed as was agreed at the time of drop off. When i came to pick up my car, my advisor already left, i couldnt ask him questions i More

by GOMEL1967
Recommend Dealer
No
Employees Worked With
Marc Youngsma
March 29, 2020

Great service by Jim W. Got an email after saying I declined a service from P. Scaglione. I didn’t. A little confused. No response yet. More

by SBALCER18
Recommend Dealer
Yes
Employees Worked With
Jimmy Whaley
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