Ferman BMW - Service Center

The Right Guy I may sound like old school, but relationships gets things done right and on time. Find the right guy or gal to work with and build a rapport. If y I may sound like old school, but relationships gets things done right and on time. Find the right guy or gal to work with and build a rapport. If your BMW needs service, ask for Jimmy. He’s ‘The Right Guy.’ More

Continual Excellent Service Nick Hawk and the service team continues to provide excellent service that exceeds customer expectations. Nick does a great job coordinate the service Nick Hawk and the service team continues to provide excellent service that exceeds customer expectations. Nick does a great job coordinate the service and loaner cars and always keep you up to date on the progress of the service. More

Excellent customer service They take care of their customers here. Quick to get appointment and solve the problem. Staff are very nice. Even though I was there for service the s They take care of their customers here. Quick to get appointment and solve the problem. Staff are very nice. Even though I was there for service the sales staff take time for a chat. There is a dealer closer to me but prefer this one due to high quality service. More

Review It is Always a simple and pleasurable experience dropping my car off for service. Everyone is friendly and helpful. Service is prompt and thorough. wo It is Always a simple and pleasurable experience dropping my car off for service. Everyone is friendly and helpful. Service is prompt and thorough. wonderful! More

Disappointed Every time I have had my vehicle serviced with Ferman I have had to return. From not resetting the alarms for oil, tires! The last one got new tires s Every time I have had my vehicle serviced with Ferman I have had to return. From not resetting the alarms for oil, tires! The last one got new tires spent 1400 only to have to return the car due to chassis stabilization alarm coming on. The only positive they did come and pick car up and returned it. But the service I expect from owning a high end car they fall very short. I am in fact going to try another BMW dealership that is actually closer for me for service. If it falls below my expectations time to get a new car. And guess what brand it will not be not because I don’t love how the car drives it will be the service I receive. I feel it is important to convey this because it can’t be fixed if you don’t know about it. Yes little things prior but the last incident just makes me wonder how attentive to details are the workers actually doing the work. I hope this helps to resolve this for a future customer. Also hoping the next visit will go well!! More

Close to on scheduled This dealership does their best to be on time but when not you will sit there til YOU ask for help. If you are working with a service person you’ll ha This dealership does their best to be on time but when not you will sit there til YOU ask for help. If you are working with a service person you’ll have to wait til they are finished if they run behind. I had to ask someone to help me after eating 30 minutes. Car wasn’t as clean on the outside as I would have liked. Streaks on windows and hand print on the hood but in the long run was satisfied with the service. More

Unplanned Service Visit I originally purchased my BMW 328i XDrive at BMW of Mt. Laurel in Mt. Laurel, NJ and had it regularly serviced at Union Park BMW in Wilmington, DE. I originally purchased my BMW 328i XDrive at BMW of Mt. Laurel in Mt. Laurel, NJ and had it regularly serviced at Union Park BMW in Wilmington, DE. I recently relocated to the Tampa area and got caught driving on a street that flooded. My car malfunctioned so I contacted Ferman BMW where Sal Graziano was assigned as my Service Representative. Sal was extremely helpful and knowledgeable while explaining the options to repair my car. Even though my situation was unexpected and unplanned, Sal’s professionalism made the experience as pleasant and thorough as possible. I will gladly return to Ferman BMW for any future service or sales needs. More

Efficient and Professional Very pleased with the service on our mini Cooper. Marc was efficient and his explanations were comprehensive. I would recommend using Marc at Ferman B Very pleased with the service on our mini Cooper. Marc was efficient and his explanations were comprehensive. I would recommend using Marc at Ferman BMW/Mini. More

Awesome experience. Great service. Great facility. Really good coffee Kept informed of status of service and checks asked for on battery. Thanks to servi experience. Great service. Great facility. Really good coffee Kept informed of status of service and checks asked for on battery. Thanks to service team for a clean, complete service. More

Best Experience- Thank You Courtney!! Hands down, BEST service center I have ever experienced!! This was my first experience with the service center at Ferman BMW of Tampa and I couldn’t b Hands down, BEST service center I have ever experienced!! This was my first experience with the service center at Ferman BMW of Tampa and I couldn’t be happier. They truly provide “white glove” service. Courtney was super amazing and now has a friend for life with me! She is an expert in her field and will always trust her input! She listens to your concerns and shows a lot of care and compassion. Gary, the gentleman who picked up my car was super friendly too! I loved my experience when I purchased my mini and I am so happy to see that the same level of service continues after the purchase!! Ferman Mini/ BMW has a customer for life!! Thank you!!! More