Ferman BMW - Service Center

poor communication and excuses Over a month and still counting to fix a defective sun roof panel on a 2017 740i Certified vehicle. The defect was present on the vehicle when purchas Over a month and still counting to fix a defective sun roof panel on a 2017 740i Certified vehicle. The defect was present on the vehicle when purchased even though the Dealer provided me a sheet indicating the sun roof was in v. good operating condition? The service area never returns calls unless I call them and the issue continues to be back ordered parts from Germany? More

Great Service and Follow-Up The communications between the service department and myself were great. Nicholas kept me updated all along the way. There were no long delays in chec The communications between the service department and myself were great. Nicholas kept me updated all along the way. There were no long delays in checking-in, getting a loaner and returning the car and checking out. All issues were addressed. There is still a part (grommet) that they needed to order, but if it's not covered by warranty I won't pay $216.00 for it, (which seems really really high). I will recommend their service department in the future. More

Excellent Service! Sal was fantastic! He got me in and out quickly, and made sure the issues I detailed were tended to. The greeters and valet intake are always attent Sal was fantastic! He got me in and out quickly, and made sure the issues I detailed were tended to. The greeters and valet intake are always attentive. More

Desapoint about disregard for safety Arrived to service 15 minutes in advance my service advisor was not there yet,some one else took care of the paperwork be did a good job. Return in t Arrived to service 15 minutes in advance my service advisor was not there yet,some one else took care of the paperwork be did a good job. Return in the afternoon and the tire monitor in the dashboard was on after a few miles the numbers did not match have a big variation of about 4 psi difference. Same weekend warning light appear on dash,"engine coolant severely low need to correct to avoid engine damage" I have to add about 1/2 gallon in reservoir. Called and left message for my service advisor or manager of service department to call unfortunately no return call to fate More

First time there, had a brake fluid light on. The reason for no 5 stars is that my fluids had never been checked. The washer fluid light came on when i returned home. Thank you Jay The reason for no 5 stars is that my fluids had never been checked. The washer fluid light came on when i returned home. Thank you Jay More

Engine replaced Had car towed to Mini because I bought it there, but then was glad I did! Marc and Paul were extremely helpful, took time to explain everything (mor Had car towed to Mini because I bought it there, but then was glad I did! Marc and Paul were extremely helpful, took time to explain everything (more the once) and helped me deal with my insurance company which was fighting us all the way. They kept me informed and were always patient and friendly. More

Friendly service Purchased car from your dealership a few months ago. Had check engine light go on. Was able to get in right away. Diagnosed was done. No problem was f Purchased car from your dealership a few months ago. Had check engine light go on. Was able to get in right away. Diagnosed was done. No problem was found. I was not charged for anything plus you guys washed and vacuumed my car on top of that. I have not had a problem since. Marc helped as much as he could despite the fact you guys were having computer troubles that day I thought I was going to be stuck there a lot longer then I planned but was out surprisingly sooner. More

Gerat Service I always feel as if my needs have been addressed on the first visit. They are courteous and helpful. The waiting area could be improved; there is a I always feel as if my needs have been addressed on the first visit. They are courteous and helpful. The waiting area could be improved; there is a stark contrast with the BMW waiting area in the same dealership, just across the parking lot. More

Had my car in service You guys are way high priced i have an extended warranty on my car and they payed for parts and some labor i was charged 600 for the difference i coul You guys are way high priced i have an extended warranty on my car and they payed for parts and some labor i was charged 600 for the difference i could have went anywhere and had my car repaired and would have just payed my deductible you are way over priced i will buy a car from you but ill never have it serviced from you More