Ferman BMW - Service Center

Outstanding customer service I purchased my 2010 BMW 328i in 2013 at Ferman BMW, Palm Harbor Fl. Mr. Ceasar has been my primary service advisor. Mr. Ceasar dedication and profess I purchased my 2010 BMW 328i in 2013 at Ferman BMW, Palm Harbor Fl. Mr. Ceasar has been my primary service advisor. Mr. Ceasar dedication and professionalism is a great representation of Ferman BMW. Due to his concern for the customer, my vehicle is performing as a BMW should. Thanks again. Mr. Chodorowski has also given me great advice and support over the years. Thanks. Mr. Pelletier has been a great support. He has informed me of any entitlements that I was eligible for. Thanks again. More

Nobody does it better. What more can I say. These guys are professional and do there job with charm and grace. The met and exceeded my expectations. Thanks to all that helpe What more can I say. These guys are professional and do there job with charm and grace. The met and exceeded my expectations. Thanks to all that helped me. I am greatly impressed. More

Terrible Follow up I brought my 2007 BMW for service for 3 recalls they checked the car out did the recalls. When I got home When I started the car the next day the ch I brought my 2007 BMW for service for 3 recalls they checked the car out did the recalls. When I got home When I started the car the next day the check engine light was on with some other warning lights. I called the dealership back and was told to drop the car off next week. I explained that we need a car and was told my car is not a 2013 or newer so no looner vehicle. I explained that I bought the car at Ferman BMW. And he basically said it's to old. Very disappointed and I will never use a Ferman dealership ever again. My service agent Cesar was awesome the one I talked to on Saturday was awful. More

excelent curtessy by the advisor ...not listed below everything was done in excellent time frame and price under my extended warranty. prompt curtesy and knowledge of the adviser together with the repai everything was done in excellent time frame and price under my extended warranty. prompt curtesy and knowledge of the adviser together with the repair shop More

Disappointing Car was serviced on Saturday and then parked. Monday morning all 4 tires needed air. Wiper blade was screeching across the glass and unable to see Car was serviced on Saturday and then parked. Monday morning all 4 tires needed air. Wiper blade was screeching across the glass and unable to see in the rain. I needed a tire but you said they aren’t in stock and I really don’t need them yet, but soon. Tires were not rotated and I did not get any feedback from the tech regarding the many service errors I was receiving on my car. Oh snd I arrived on time for my appointment and had to wait 20 minutes to just sign off to leave the car. This was not quality service by any stretch of my imagination. There are lots of car makers, car dealers and car service center. I will think long and hard when thinking about where to buy my next car. BTW- this was not my usual service guy. But I would think any service guy should give the same service. More

Routine service was provided. Dashboard chimes when it is time for routine service; it was scheduled easily and transportation provided to get me to work because I d was provided. Dashboard chimes when it is time for routine service; it was scheduled easily and transportation provided to get me to work because I didn't have time to wait while work was performed. More

Good service experience Great customer service - high professionalism, courtesy, and promptness. Also appreciated the loaner vehicle Only negative was that prices seeme Great customer service - high professionalism, courtesy, and promptness. Also appreciated the loaner vehicle Only negative was that prices seemed a little high for oil change and brake fluid change More

Best Service You Will Ever Receive! Great dealership! Great service! Always courteous and respectful! Would HIGHLY recommend you buy your car at this location! You won't regret it! Ask f Great dealership! Great service! Always courteous and respectful! Would HIGHLY recommend you buy your car at this location! You won't regret it! Ask for Mary Keller! She's the best! Nick is my guy for service... always! and Karl, well he's got it going on! :) More

Oil change Everything about the visit was exceptional. All my expectations we exceeded. We are very glad we purchased the vehicle at Ferman and will continue to Everything about the visit was exceptional. All my expectations we exceeded. We are very glad we purchased the vehicle at Ferman and will continue to go there in the future. More