Ferman BMW - Service Center

Quick and easy Everyone was polite and my service was completed in a timely manner. He let me know what would need to be done next time I came in for service so I co Everyone was polite and my service was completed in a timely manner. He let me know what would need to be done next time I came in for service so I could plan ahead. More

Fixed issues no problems service was good. Vehicle was returned clean. Service adviser mechanic and shop supervisor all pleasant helpful and handled themselfs pr no problems service was good. Vehicle was returned clean. Service adviser mechanic and shop supervisor all pleasant helpful and handled themselfs professionaly. Thats it. Done More

great advisor ...but car was not completely checked over.. sal my adviser was professional in every way.....I was not impressed at all in that my car was just barely washed...thru a machine ....inside was not sal my adviser was professional in every way.....I was not impressed at all in that my car was just barely washed...thru a machine ....inside was not really cleared well.....I asked to check all and that was not done as some lights still do not work... I did not tell the advisor that but I was assured that the car would be gone over completely....for over 8 grand I expected that to be done.....but I can not say enough about sal.....exceptional service advisor....I go to a car wash here in tarpon and they do a much better job that what I got at Ferman... More

Need air conitioner checked Fixed the issue in 2 hrs showed up with no appt great service have had no further issues. Service personnel are always courteous and helpful. Fixed the issue in 2 hrs showed up with no appt great service have had no further issues. Service personnel are always courteous and helpful. More

Excellent service Really helped me out when I was in a pinch. Very grateful for the level of customer service and professionalism, and my car runs like new. Really helped me out when I was in a pinch. Very grateful for the level of customer service and professionalism, and my car runs like new. More

Second time's the charm Had my 2017 Mini Cooper S John Cooper Works convertible serviced here a year ago and felt steamrolled by upsells and recalls. Was not super satisfied Had my 2017 Mini Cooper S John Cooper Works convertible serviced here a year ago and felt steamrolled by upsells and recalls. Was not super satisfied with that experience and would have rated it a two/five. This time things were smooth and the servicing was done quickly without a lot of pressure. They made right one defect left over from a year before recall and overall I am much more satisfied. More

I love Mini! Marc is so great! Always professional and always kind! He takes the time and patience to explain everything to his customers. He makes his customers Marc is so great! Always professional and always kind! He takes the time and patience to explain everything to his customers. He makes his customers all feel like they matter. More

Basic service Just basic service for my car and was part of the service was under the warranty that all no complicated process & I didn’t pay because the items wa Just basic service for my car and was part of the service was under the warranty that all no complicated process & I didn’t pay because the items was under the warranty..basic issue with just basic treatment that all More

Excellent staff and service I have relocated from Orlando area my prior dealer would have my car pick led up for servicing. However the quality and f service have been lacking. I have relocated from Orlando area my prior dealer would have my car pick led up for servicing. However the quality and f service have been lacking. Based upon the service and staff at Ferman BMW, I am moving my business here. More

Great Customer Service Cesar was instrumental in coordinating with the service technicians to fix the clogged drain from the roof exterior and also ensured that the service Cesar was instrumental in coordinating with the service technicians to fix the clogged drain from the roof exterior and also ensured that the service warranty covered the cost which was extremely helpful and much appreciated!! Outstanding customer service!! Ferman BMW backs it’s warranty up 100%!! More