Ferman BMW - Service Center

Efficient and great attitude Great first impression in terms of attitude while efficiently doing the service work. Service agent followed up nicely to make sure I was pleased with Great first impression in terms of attitude while efficiently doing the service work. Service agent followed up nicely to make sure I was pleased with the work. More

Beyond service My experience with Ferman BMW’s service department was beyond excellent. Not only was meticulous attention paid to my 335i, I was treated as a valued My experience with Ferman BMW’s service department was beyond excellent. Not only was meticulous attention paid to my 335i, I was treated as a valued customer & my car a valued vehicle in the BMW family. More

Worst service ever !! Car was running when I brought it ther Worst scamming people lying about what’s wrong to steal your money !! Did not fix problem only sabotaged car to get money for service and parts not ne Worst scamming people lying about what’s wrong to steal your money !! Did not fix problem only sabotaged car to get money for service and parts not needed !! More

Considerate and Timely Service The staff at Ferman Mini; especially Courtney was courteous and responsive. Although I was an emergency appointment. They worked me in and quickly mad The staff at Ferman Mini; especially Courtney was courteous and responsive. Although I was an emergency appointment. They worked me in and quickly made my tire repairs. Courtney kept me informed and went the extra mile to assist me. More

Sales and service I came in with a good idea of what I wanted, everyone made it very easy and smooth through the process of buying a car and for service, Derek has made I came in with a good idea of what I wanted, everyone made it very easy and smooth through the process of buying a car and for service, Derek has made the process very easy and I thank everyone of them for there help. More

I don’t trust service department! Tells customers they need expensive work repairs to increase revenue for the dealership. It’s called stealing. Why should we trust their sleazy reput Tells customers they need expensive work repairs to increase revenue for the dealership. It’s called stealing. Why should we trust their sleazy reputation. The government and consumer protection laws must Audit and hold them accountable. More

The best service one can ever get for their car Always receive the best service here. Never had one problem. They quickly fixed the issue and the car was back to normal with the AC quickly. Always receive the best service here. Never had one problem. They quickly fixed the issue and the car was back to normal with the AC quickly. More

No one call when part arrived Warranty service. Part on order. Few weeks later no one call. I decided to call them up and come to found out the part has been in the shop for awhile Warranty service. Part on order. Few weeks later no one call. I decided to call them up and come to found out the part has been in the shop for awhile Zero consideration of customer More

Always the best As always, Jimmy provided great service and value. This is what keeps me coming back to Ferman for Sales and Service. This is my 5th BMW. Great Job. As always, Jimmy provided great service and value. This is what keeps me coming back to Ferman for Sales and Service. This is my 5th BMW. Great Job. More

Super Service Superviser - Paul M Youngsma absolutely abandoned me as a customer; would not answer 2 telephone calls, would not answer 2 texts. Took almost 24 hours for his superviso M Youngsma absolutely abandoned me as a customer; would not answer 2 telephone calls, would not answer 2 texts. Took almost 24 hours for his supervisor (Paul) to come to my rescue! More