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3,966 Reviews of Ferman BMW - Service Center
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February 07, 2019
Great Experience Awesome dealership. My service represent James was knowledgeable and helpful. #1 BMW dealership in Florida. My experience with this dealership was gre Awesome dealership. My service represent James was knowledgeable and helpful. #1 BMW dealership in Florida. My experience with this dealership was great prompt on time ,also received a loaner while my vehicle was being service. Thank you. More
by paul ponder
Verified CustomerEmployees Worked With
Jimmy Whaley
February 07, 2019
Basic maintenance and windshield gasket Staff made it an easy Monday morning! Stefanie handled everything seamlessly , efficiently, and professionally. She introduced us to Katherine, who h Staff made it an easy Monday morning! Stefanie handled everything seamlessly , efficiently, and professionally. She introduced us to Katherine, who had us in a loaner, and back on the road. BRAVO! More
by joesaldivar
Employees Worked With
Stefanie Stickles and Katherine
January 31, 2019
service always great service thankyou .i am a canadian and have been going to ferman since i started coming to florida and always had great service always great service thankyou .i am a canadian and have been going to ferman since i started coming to florida and always had great service More
by pmcarnahan2013
Employees Worked With
January 31, 2019
Quick Was in and out quickly, just as they had advertised. Took care of all my needs. Space was inviting and visit was very easy on my time. Was in and out quickly, just as they had advertised. Took care of all my needs. Space was inviting and visit was very easy on my time. More
by Sakfla
Employees Worked With
January 31, 2019
Doesn’t look or feel like a BMW dealer I came from another state where I loved our BMW dealer and service. They made us feel special every time, complimentary wash inside and out every time I came from another state where I loved our BMW dealer and service. They made us feel special every time, complimentary wash inside and out every time, easy to schedule services and to receive call backs. Here it looks like any other avarage dealer, the complimentary wash if it does something inside is minimum. And I had to ask for it because the other time not even outside.. I tryed to have a return call to have info about a part that was ordered for 4 months with no success .. if you talk to someone that was not the same as last time they don’t know anything. They need a better system to leave notes and info about their clients and their cars in case you have to speak with someone else. calls go to the answering machine every time you ask to be transferred to someone, you leave a message and nothing happens. and if I didn’t go there in person I’m not sure they would ever call me back. I just go there because it’s the only option in Clearwater. The only thing I can’t complain is the treatment once you get there. The people are indeed very nice with you and once you can get it scheduled, the service is ok. More
by Review
Employees Worked With
I prefer not to mention since I did not have problems with any specific employee.
January 31, 2019
tire repair Service was professional,polite and efficient. I had a nail in right front tire, Could not fix the tire but provided options which I will pursue. I Service was professional,polite and efficient. I had a nail in right front tire, Could not fix the tire but provided options which I will pursue. I am not affilliated with any employees at freman. More
by POPPYCOP4
January 30, 2019
Best experience in a long time Service all around was great. From the moment I entered the dealer a to the second I left everyone was so helpful and everyone had a smile!! Service all around was great. From the moment I entered the dealer a to the second I left everyone was so helpful and everyone had a smile!! More
by rommel227
Employees Worked With
January 29, 2019
Great Customer Service Very friendly. Explained what was done and anticipated services within the next few months. Did not keep me waiting long. Was fair with the amount of Very friendly. Explained what was done and anticipated services within the next few months. Did not keep me waiting long. Was fair with the amount of time it took to service my vehicle. More
by michele.smith.0325
Employees Worked With
January 29, 2019
Awesome service! Excellent service performed in a timely manner. The loaner car was excellent. There was absolutely no pressure to authorize additional service items b Excellent service performed in a timely manner. The loaner car was excellent. There was absolutely no pressure to authorize additional service items beyond what the car was scheduled for. More
by VNASTASI
Employees Worked With
January 29, 2019
Lengthy Repair Time I am displeased with the amount of time it took for my vehicle to be properly diagnosed and repaired. My vehicle was brought into Ferman on 12/22/18. I am displeased with the amount of time it took for my vehicle to be properly diagnosed and repaired. My vehicle was brought into Ferman on 12/22/18. The vehicle was in service for 4 weeks total. I started calling the Manager after two weeks to ask why the lengthy repair time. It was apparent to me that my vehicle was not getting the attention needed to be diagnosed and repaired in a timely manner. Once I called the service manager, and then the service director, the vehicle was ultimately repaired. I should not have had to be the one to put pressure on them to figure out what was wrong. I feel that the dealership should have done a much better job from the beginning in working on diagnosing my vehicle. I want to especially thank Stephanie at the service desk for her communication with me during the 4 week period. Stephanie did an excellent job keeping me posted on what was happening with my vehicle. The issue I have is not with Stephanie. Stephanie did the best she could under the circumstances. She was a true asset during this experience! More
by nmay20
