Ferman BMW - Service Center

Jamie was organized and fantastic as always. Jamie always gets my car done as fast as she can, great service and fixed right the first time. Keep it up! Can't wait for my next excellent experienc Jamie always gets my car done as fast as she can, great service and fixed right the first time. Keep it up! Can't wait for my next excellent experience. More

Excellent service Stefanie had defective door molding replaced that I notified the dealership of the defect shortly after buying my car new. I was promise That the mo Stefanie had defective door molding replaced that I notified the dealership of the defect shortly after buying my car new. I was promise That the molding would be fixed by at least three other Ferman Service Advisers but they never followed through or documented my complaint. I showed Stefanie old text messages that I had saved from previous advisers promising to fix the issue. Stefanie got the defective door molding fixed along with other scheduled maintenance. I will ask for Stefanie from now on when bringing my cat in for service. More

May Have Saved My Bacon Took in 2003 Mini with 140,000 miles that I had recently inadvisedly bought from a neighbor for $2,500. Got very thorough review of car on rack. Was Took in 2003 Mini with 140,000 miles that I had recently inadvisedly bought from a neighbor for $2,500. Got very thorough review of car on rack. Was persuaded (without much effort) that it was essentially unsafe to drive because of extensive rust on essential parts, worn-out and broken pieces, etc. Bad news for me, but grateful for objective assessment. Service Advisor, Courtney Reason, and mechanic (didn't get name) were both particularly helpful.. More

Ferman is THE DEALERSHIP!! Ferman has been always reliable and honest in their service for my Mini Cooper Clubman. Always available and much appreciated!! Highly recommended for Ferman has been always reliable and honest in their service for my Mini Cooper Clubman. Always available and much appreciated!! Highly recommended for all car care! More

Great Custimer Service. I love this service center. They aren’t pushy about the repairs needed on your vehicle. I was advised what service was due and I approved some repair I love this service center. They aren’t pushy about the repairs needed on your vehicle. I was advised what service was due and I approved some repairs and put others on hold. Great communication which can be very rare is the service industry. More

Flat tire Great attitude,professionalism & response time. The accommodated me w a loaner although they were about to close.Highly recommend the team. I was take Great attitude,professionalism & response time. The accommodated me w a loaner although they were about to close.Highly recommend the team. I was taken care of by Stephany. More

excellent advisors The advisors and management at Ferman BMW were courteous, energetic and helpful on all facets. Greated at the door with a smile and a handshake. Grea The advisors and management at Ferman BMW were courteous, energetic and helpful on all facets. Greated at the door with a smile and a handshake. Great service all around More

2nd car taken to Ferman BMW One of the best guest service locations, very comfortable place to wait for service. The wait goes buy quickly because the guest center is so accommod One of the best guest service locations, very comfortable place to wait for service. The wait goes buy quickly because the guest center is so accommodating. More

Great service experience again Always a pleasure to work with the service department at Ferman BMW. Cesar is helpful, considerate, and professional. Automatic texting of my car Always a pleasure to work with the service department at Ferman BMW. Cesar is helpful, considerate, and professional. Automatic texting of my car status is the way to go!! More

Service experience Everything was done well. Two things would have made my experience much better to deserve 5 stars: 1) a follow-up call regarding display of mileage o Everything was done well. Two things would have made my experience much better to deserve 5 stars: 1) a follow-up call regarding display of mileage on my BMW app was promised a week ago. Have not heard from anyone. 2) More at the detail level - 3 of the 4 tires were missing tire valve stem cap. This should have been replaced. More